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Open nowPosted 23 days ago

Female Bilingual Medical Receptionist / Front Desk Virtual Assistant. OR.

Workable (global search)108,016 open roles

Where
Colombia
Work mode
Remote
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Your applicationOpen nowFemale Bilingual Medical Receptionist / Front Desk Virtual Assistant. OR.Workable (global search) · Colombia

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 23 days ago

Workable (global search) median: 7 days open

The posting

About the Role

We are seeking a highly professional, reliable, and patient-focused Female Bilingual Medical Receptionist / Front Desk Virtual Assistant to support a busy Women's Health medical practice with two locations.

The ideal candidate will serve as an extension of the practice's front-desk team, handling a high volume of incoming patient calls, scheduling appointments, updating patient information, and ensuring patients receive timely and professional assistance.

This is a fast-paced, patient-facing role that requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities while working remotely.

Key Responsibilities

  • Answer a high volume of inbound patient calls across multiple practice locations.
  • Help prevent missed calls and ensure patients receive timely assistance.
  • Schedule, confirm, reschedule, and manage patient appointments.
  • Respond to routine patient questions professionally and accurately.
  • Enter and update patient information in the practice's EMR system.
  • Maintain accurate patient charts and appointment information.
  • Use Nextiva to manage incoming and outgoing practice calls.
  • Make outbound calls to patients when needed.
  • Coordinate with the existing front-desk team through Google Chat.
  • Learn and follow the practice's Women's Health workflows, appointment types, and internal abbreviations.
  • Provide a professional, friendly, and patient-centered front-desk experience.
  • Support daily administrative workflows while maintaining patient confidentiality and HIPAA standards.

Ideal Candidate

We are looking for someone who is:

  • Female and comfortable supporting a Women's Health practice.
  • Highly organized and detail-oriented.
  • Comfortable managing a busy phone queue.
  • Friendly, professional, and confident when speaking with patients.
  • Able to remain calm and efficient in a high-volume environment.
  • Proactive about following up and preventing missed patient communication.
  • A strong team player who can coordinate effectively with an existing front-desk team.
  • Quick to learn new workflows, appointment types, and medical systems.

Important Note

This role is primarily focused on front-desk operations, inbound calls, patient scheduling, and patient communication. The practice is looking for a dedicated professional who can help manage their phone traffic and provide excellent administrative support rather than someone focused primarily on prior authorizations or insurance verification.

If you are a bilingual female healthcare professional with strong medical front-desk experience, excellent communication skills, and the ability to thrive in a fast-paced environment, we encourage you to apply.

Requirements

Required Qualifications

  • Female candidate required based on the client's specific staffing preference for this role.
  • Fluent in English and Spanish, both spoken and written.
  • Strong English communication skills with a clear, professional, and neutral/American-sounding accent.
  • Previous experience as a Medical Receptionist, Medical Front Desk Coordinator, Healthcare Virtual Assistant, or similar patient-facing administrative role.
  • Comfortable handling a high volume of inbound calls in a fast-paced medical environment.
  • Strong appointment scheduling and patient communication experience.
  • Experience entering and updating patient information in an EMR/EHR system.
  • Excellent multitasking, organizational, and time-management skills.
  • Professional, friendly, and patient-focused communication style.
  • Comfortable working remotely and collaborating with a team through online communication tools.
  • Reliable internet connection and a professional remote work environment.

Preferred Qualifications

  • Hands-on experience with ModMed (Modernizing Medicine).
  • Previous experience using Nextiva or similar VoIP/phone systems.
  • Experience supporting a Women's Health, OB/GYN, or related medical practice.
  • Familiarity with medical terminology and Women's Health appointment workflows.
  • Experience working with multiple practice locations or high-volume medical offices.

Benefits

Please note that this is a full-time contractor position (40 hours per week) with a starting rate negociable depending on skillset and experience. The schedule is Monday through Friday, 9am-5pm, EST.

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