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Open nowPosted 147 days ago

Field Operations Executive - Noida

Workable (global search)108,016 open roles

Where
Noida, UP, India
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Your applicationOpen nowField Operations Executive - NoidaWorkable (global search) · Noida, UP, India

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 147 days ago

Workable (global search) median: 7 days open

The posting

Designation - Field Operations Executive Location - Noida Qualification - Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable. Experience - 0 - 3 Years

About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in

2017 through a joint venture between Pest Control India and Rentokil, it operates across 300

locations, aiming to set new standards in customer service. The company focuses on

industry-leading operations through best practices, innovation, and digital technologies. In 2024,

Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and

footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

● The Operations Executive / Sr. Operations Executive will be responsible for ensuring service

quality, technician capability, material readiness, and compliance through hands-on

supervision, audits, and performance monitoring across assigned service areas.

● The incumbent will report to the AOM/OM/ABM/BM. The incumbent will have to work as

part of a multi-functional team, and this involves collaboration with the internal team and

external stakeholders.

Job Responsibilities:

A. Core Operations

● Ensure availability of trained & certified technicians as per guidelines.

● Coach technicians to improve service quality, retention, and SOP compliance.

● Conduct daily stand-up meetings; communicate safety & job-specific instructions.

● Ensure availability of tools, materials, and proper stock management as per SOP.

● Monitor SCP usage, troubleshoot issues, and provide refresher training.

● Ensure Partner Kit & on-site documentation are contractually compliant.

● Conduct customer visits/week (Surprise, Route rides, Audits, Complaints). - based

on the target

● Maintain grooming standards and service quality of assigned technicians.

● Ensure data entries in iCABS during manpower gaps to meet branch KPIs.

● Approve technician conveyance; ensure STT and route plan adherence.

● Ensure RPCI SOPs are complied with and any deviations that are necessary should

be adequately approved in advance.

B. Advanced Operations

● Conduct Pest Audits (PMI) as per iCABS (QSRs & small accounts).

● Execute 1 TPA + 1 development plan annually per technician.

● Analyse & resolve service delivery issues; ensure timely complaint resolution with

root cause closure.

● Monitor technician-wise CO trends; skill-up underperformers.

● Ensure audit non-conformity closures (internal/external).

● Track material usage vs. SRF/SOW; highlight deviations.

● Maintain stock levels aligned with APL and reduce near-expiry wastage.

● Drive service & product leads through coaching and on-the-job support.

● Monitor service productivity, efficiency, and input costs across sites.

● Support grievance handling, leave planning, and team discipline.

Key Result Areas:

● 100% completion of PMI 'Pest Audit'

● Material Consumption

● TPA and Development Plan

● Technician Capability Development

● Complaint Resolution & Root Cause Analysis

● Customer Visit & Audit Coverage

Competencies (Skills essential to the role):

● Strong interpersonal skills

● Analytical and problem-solving ability

● Effective communication skills

● Proactive planning and organising

● Technical knowledge of pests, service processes, chemicals, and equipment

Educational Qualification / Other Requirement:

● Minimum B.Sc. in Chemistry, Zoology, or Agriculture

● Prior experience in pest management or service operations is preferred

● Proficient MS-Office / G-Suite

Role Type / Key working relationships:

● Individual Contributor

● External team- Customers and Customer representative

● Internal team- ABM/BM, Operations & Sales Colleagues, Planners

Interested candidates can share resume on

[email protected] 9322881417

Requirements

Do you have what it takes? If you want to be considered for this role you will need:

Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.

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