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Open nowPosted 6 hours ago

Field Quality Manager

Workable (global search)107,768 open roles

Where
Birmingham, AL, United States
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Your applicationOpen nowField Quality ManagerWorkable (global search) · Birmingham, AL, United States

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The clock on this job

Early applications get read.

10.3% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 10.3%7 days
  4. 15.9%14 days
  5. 34.1%30 days
This job: posted 6 hours ago

Workable (global search) median: 6 days open

The posting

TechFlow Inc. is seeking a results-driven Field Quality Manager (FQM) to support checked baggage maintenance operations at airports across the United States. Reporting to the Director of Operations, the FQM will play a critical role in upholding quality standards, strengthening operational performance, and driving continuous improvement to enhance system reliability, reduce overhead, and ensure timely issue resolution. This hands-on, customer-focused role partners closely with regional and local customers, subcontractors, and field personnel to maintain compliance, protect operational integrity, and deliver exceptional service. The position is primarily home-based and requires up to 75% travel, offering the opportunity to make a meaningful impact on airport operations nationwide.

Key Responsibilities

  • Manages field support personnel to ensure program performance requirements are met while providing customer service as the POC for issue resolution.
  • Serves as a liaison between Director of Operations, customer leadership and airport stakeholders.
  • Provides support to field operations in achieving division goals while complying with regulatory requirements and driving improvements in airport operations.
  • Ensure consistent compliance with contract regulations.
  • Develops and fosters a philosophy of continuous improvement across the region.
  • Implements and consistently promotes the philosophy that compliance in quality, safety, and training is essential to successful operations.
  • Work closely and provide direct oversight to the OEM field team to audit the performance of CM and PM implementation, drive the PM schedule, and improve program performance.
  • Analyzes data for deviation from contract requirements while trending data for systemic issues and develop effective preventive actions.
  • Demonstrates proficiency with maintenance ticketing systems and ability to monitor data quality compliance.
  • Prepares, edits, and revises procedures and policies based on needed process improvements and/or changes in regulatory requirements.
  • Identify and nurture both cost savings and revenue opportunities.
  • Drive communication up and down the organization. Build relationships that support and encourage participation and innovation in creating problem-solving strategies that enable the region to meet contractual objectives.
  • Prepare briefings and present complex technical information to technical and non-technical audiences.
  • Communicate project details and technical concepts with clarity, confidence, and accuracy to customers, stakeholders, and team members.
  • Conducts regularly scheduled meetings with TSA airport management, stakeholders, and TechFlow quality staff to continuously develop, monitor, and evaluate progress.

Requirements

  • Bachelor’s degree or equivalent experience in relevant field
  • 5+ years of experience in Field Management, Logistics, or Data Analytics
  • Experience collecting, analyzing and organizing data to identify and drive preferred results.
  • Must be self-motivated with ability to perform effectively and accurately under pressure while demonstrating a strong desire to exceed expectations.
  • Must possess strong organizational skills, attention to detail, and excellent writing skills.
  • Proficiency with Microsoft Office Suite
  • Ability to travel up to 75%
  • Ability to obtain Public Trust Security Clearance (US Citizenship is required)

Preferred Qualifications

  • Experience with TSA airport operations
  • Experience involving contract management with multiple subcontractors while meeting specific SLA’s.

Physical Requirements (with or without reasonable accommodation)

  • Move about job sites, which may include uneven terrain, stairs, ladders, scaffolding, or elevated work areas
  • Stand, walk, bend, kneel, or climb for extended periods (e.g., up to 8 hours per shift)
  • Lift, carry, or move up to 25 lbs (e.g., inspection equipment, samples)
  • Use measuring tools, testing instruments, and inspection equipment
  • See and distinguish details needed to assess materials, welds, finishes, or documents (with corrective lenses or assistive tools as needed)
  • Wear required PPE, such as hard hat, safety glasses, gloves, steel-toed boots, high-visibility clothing, and respirators where applicable

#techflow

About TechFlow

Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as Dreamworks, Toshiba, MGM, and others modernize their business systems. Today, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government’s most demanding mission and business challenges.

Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners. As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and responsibility driven by a culture that embraces innovation and new ideas. Our goal is not to do what has been done, but to do it better.

TechFlow has four principal lines of business: Platform Services, EMI Services, Digital Services, and Energy and Mobility Solutions. Our company has a strong track record of successful contracts in both areas and encourages cross-collaboration.

Benefits

TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace!

  • Employee stock ownership plan (ESOP) – Pride in being an employee-owner and annual employer contribution (per plan guidelines)
  • 401k plan with Roth option. Eligibility for an employer match. Immediate vesting
  • Paid time off
  • Holidays – 11 paid holidays per year
  • Comprehensive medical, dental, and vision plans
  • Company-paid Life & AD&D insurance plan
  • Employee Assistance Program
  • Wellness Resources
  • Company-paid training and development program
  • Voluntary benefits include: Life & AD&D Insurance for employee, spouse, and children Short-term and long-term disability (per plan guidelines) Legal Shield and Identity Theft protection plans Pet Insurance
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