Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 51 days ago

Field Service Technician

Workable (global search)108,016 open roles

Where
Woburn, MA, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowField Service TechnicianWorkable (global search) · Woburn, MA, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 51 days ago

Workable (global search) median: 7 days open

The posting

Position Overview

We are looking for a hands-on execution-focused technician to join our engineering and field service organization. The successful candidate will have exposure to servicing complex electro-mechanical equipment, preferably in the renewable energy or machine tool space. They must be able to work independently, equally capable of getting their hands dirty on the shop floor, interacting with customers over email and phone, or performing installations and service calls at customer sites. You will join a small and globally distributed team covering engineering, customer service, manufacturing and quality control with a focus on service excellence and product reliability.

Based out of our engineering and service center in Woburn, MA, the role offers autonomy around customer support operations. A key part of the role is replacement part fulfillment and system refurbishment alongside customer service case work. We value candidates who strive for continuous improvement, operate with an ownership mentality and can collaborate effectively with internal and external stakeholders.

Key Responsibilities:

  • Partner with the Installation and Service Manager to coordinate and administer service case escalations, installations, training sessions, and field service calls. Provide service agent coverage as needed, ensuring case response SLAs are met.
  • Manage SmartFlower North American spare parts including customer fulfillment and inventory optimization
  • Conduct SmartFlower system and component failure analysis, refurbishment and testing
  • Provide technical training and remote troubleshooting to customers and service partners. Build and maintain strong relationships with external customers.
  • Monitor and report key service KPIs, including order fulfillment time, service response time, and customer satisfaction.
  • Drive continuous improvement initiatives to enhance shop operations, bolster product serviceability and drive down cost.

Requirements

  • Completed technical education (high school diploma plus vocational training, trade school or an associate or bachelor’s degree in electrical, mechanical or renewable energy field).
  • Hands-on field experience with mechanical assembly, electrical interconnections and related tools. Expertise in photovoltaic systems or industrial equipment a plus.
  • Strong time management skills. Demonstrated ability to set individual priorities and meet deadlines.
  • Able to lift awkwardly shaped objects weighing up to 75 lbs, work on ladders, bend and reach into tight spaces. Capable of using hand and power tools to complete mechanical work.
  • Strong written and verbal communication skills, excellent attention to details.
  • Proficiency with common business and collaboration tools (e.g. Salesforce CRM, Microsoft Office, Jira, Confluence)
  • Valid driver’s license with a clean driving record. Willing and able to travel within North America up to 15%. Current US passport holder.
  • Nice to have: licensed forklift operator, working knowledge of OSHA and NFPA 70E
  • Legally authorized to work in the US. This position does not provide sponsorship.

Benefits

We offer:

  • Clear responsibility for shop operations with autonomy in day-to-day decision making
  • The opportunity to contribute directly to SmartFlower’s service and operational strategy
  • Collaboration with an international and cross-functional team
  • Work on renewable energy technology and industrial equipment across a wide customer base
  • Competitive salary based on qualifications and experience

Equal Opportunity Employer Statement

SmartFlower LLC is an equal opportunity employer. We value diversity and are committed to creating an inclusive working environment for all employees. All employment decisions are made without regard to race/color, veteran status, gender, gender identity or expression, age, disability, ethnic origin, nationality, religion or belief, sexual orientation, marital or family status.

Qualified applicants are considered based solely on their skills, experience, and professional qualifications.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.