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Open nowPosted 49 days ago

Finance Administrative Assistant (Collections)

Workable (global search)108,016 open roles

Where
Philippines
Work mode
Remote
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Your applicationOpen nowFinance Administrative Assistant (Collections)Workable (global search) · Philippines

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 49 days ago

Workable (global search) median: 7 days open

The posting

Our client is a leading national cleaning and hygiene services provider specialising in commercial food-related environments. Operating as a HACCP-accredited organisation, they deliver essential compliance and maintenance solutions across Australia with a strong focus on safety, professionalism, and quality.

They are now seeking to hire a Finance Administrative Assistant (Collections) to drive daily debt recovery and support essential accounts receivable operations. This role plays a critical part in maintaining cash flow targets, managing high-volume customer communications, and ensuring accurate customer account administration.

Job Responsibilities

Collections & Debt Recovery

  • Conduct high-volume outbound calls to follow up on overdue customer payments and negotiate payment arrangements
  • Execute daily outbound collections activities to decrease overdue balances, clear aging accounts, and meet cash flow collection targets
  • Maintain strong resilience, confidence, and a professional presence during debt recovery conversations

Customer Account Administration

  • Process customer invoices, issue account statements, and handle billing enquiries
  • Perform basic bank reconciliations, match incoming receipts to outstanding invoices, and resolve billing discrepancies
  • Maintain accurate customer notes, collection logs, and account reconciliations across digital systems

Communications & General Support

  • Manage inbound customer finance calls, answer billing questions, and route non-finance calls to appropriate departments
  • Maintain the finance department email inbox and respond to enquiries within expected timeframes
  • Support general administrative tasks and ad-hoc finance duties as required by management

Requirements

  • VCE, HSC, or equivalent qualification
  • Demonstrated experience in high-volume phone environments such as collections, call centres, or customer service
  • Baseline or junior-level experience handling basic accounts receivable and ledger reconciliations
  • High-volume call confidence, excellent phone presence, and clear verbal communication skills
  • Strong resilience and conflict-resolution skills when conducting collection calls
  • Solid organisational skills with the ability to prioritise urgent tasks
  • High attention to detail to achieve strong data entry accuracy

Nice-to-Have Skills

  • Relevant tertiary or technical educational qualifications in accounting, finance, or business administration
  • Industry experience in food safety, HACCP-accredited, or commercial service sectors
  • Experience using Google Workspace and cloud-based finance software

Benefits

  • Permanent work-from-home set-up
  • Dayshift (Australian Eastern Standard Time business hours)
  • Full-time job
  • HMO (STAFF only)
  • Annual leave
  • Christmas Bonus equivalent to 1 month's wage (pro-rate)
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