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Open nowPosted 164 days ago

French Speaking - Technical Support Analyst

Workable (global search)108,016 open roles

Where
Debrecen, Hajdú-Bihar, Hungary
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Your applicationOpen nowFrench Speaking - Technical Support AnalystWorkable (global search) · Debrecen, Hajdú-Bihar, Hungary
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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 164 days ago

Workable (global search) median: 7 days open

The posting

We are looking for a customer-focused support professional who can diagnose and resolve technical issues, deliver timely and high-quality service, collaborate effectively across teams, and communicate clearly while adhering to data privacy and operational standards.

Your tasks would be:

  • Take full ownership of customer-reported issues, ensuring they are thoroughly managed through to resolution;
  • Research, diagnose, and troubleshoot hardware and software problems, identifying effective solutions in a timely manner;
  • Escalate unresolved issues to appropriate internal teams, following established procedures and protocols;
  • Deliver prompt, accurate, and reliable information to customers, adapting communication style to suit varying technical skill levels;
  • Provide clear guidance on products and services, adhering to defined customer service and call-handling procedures;
  • Ensure timely resolution of customer inquiries while consistently maintaining high-quality service standards;
  • Coordinate with relevant departments to resolve service-related issues in line with company processes;
  • Maintain strict compliance with data privacy and security policies;
  • Foster positive and professional communication with customers, team members, and business partners.

Requirements

  • High school diploma;
  • Proven working experience in BPO and/or Customer Service environment;
  • Excellent French and English language skills;
  • Strong knowledge of Microsoft Office products;
  • Affinity to electronics and technology.

Benefits

Transcosmos is proud to offer a supportive and unique working environment built on a strong culture of ambition, experience, and teamwork. We value long-term careers and actively support employee growth and progression.

What we offer:

  • Competitive remuneration package;
  • Cafeteria package through SZÉP Card;
  • Private healthcare through Medicover;
  • Training and professional development opportunities;
  • Diverse, friendly, and international work atmosphere;
  • Modern office environment.
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