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Open nowPosted 152 days ago

Front Desk Agent

Workable (global search)107,990 open roles

Where
Chicago, IL, United States
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Your applicationOpen nowFront Desk AgentWorkable (global search) · Chicago, IL, United States

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 152 days ago

Workable (global search) median: 6 days open

The posting

Millennium Knickerbocker Hotel Chicago Historic Luxury Hotel | Downtown Chicago

Position Overview

The Millennium Knickerbocker Hotel Chicago, an iconic historic hotel located just off the Magnificent Mile, is seeking a polished, service‑driven Front Desk Agent to join our Guest Services team. This role is ideal for a hospitality professional who takes pride in delivering an elevated, personalized guest experience in a high‑volume luxury environment.

As the first and last point of contact, the Front Desk Agent sets the tone for the guest stay — managing arrivals and departures with warmth, discretion, and precision while serving leisure, business, VIP, and group guests in a fast‑paced, full‑service downtown hotel.

Key Responsibilities

  • Deliver a gracious, professional welcome throughout the guest journey, from arrival through departure
  • Perform check‑in and check‑out procedures with accuracy, efficiency, and attention to detail
  • Manage individual and group reservations, room assignments, and guest profiles using Opera PMS
  • Verify billing details, payment authorizations, and folios with accuracy and discretion
  • Confirm group rooming lists and coordinate personalized services for VIP guests, event attendees, and repeat guests
  • Proactively upsell room upgrades and hotel services in a refined, guest‑centric manner
  • Resolve guest concerns with sound judgment, professionalism, and a strong service‑recovery approach
  • Serve as a knowledgeable concierge resource, offering recommendations on hotel amenities and nearby Chicago attractions
  • Maintain clear communication with Housekeeping, Engineering, Bell Services, and Management to ensure seamless operations
  • Uphold all brand standards, service expectations, safety, and security procedures

Requirements

Qualifications & Experience

  • Previous front desk or guest services experience preferred; luxury or full‑service hotel experience strongly preferred
  • Opera PMS experience preferred
  • Prior hotel reservations or guest services experience preferred
  • Preferred experience navigating OTA extranets to manage reservations, validate payments, and respond to guest inquiries
  • Preferred working knowledge of Microsoft Excel for reports, logs, and guest tracking
  • Strong communication and interpersonal skills with a poised, professional demeanor
  • Ability to multitask and remain composed in a fast‑paced, high‑volume environment
  • Flexibility to work varied shifts, including evenings, weekends, and holidays
  • Positive attitude with a genuine commitment to service excellence
  • Ability to work independently while contributing to a collaborative team environment

Physical & Work Requirements

  • Ability to stand for extended periods and perform light lifting as required
  • Comfortable working in a busy front desk environment with frequent guest interaction

Work Environment & What We Offer

  • 300‑room, historic, full‑service luxury hotel in downtown Chicago
  • Competitive hourly pay
  • Professional, team‑oriented culture focused on elevated service delivery
  • Opportunities for growth within hotel operations

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance
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