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Open nowPosted 650 days ago

Front of House Team Member - Hospitality Talent Pool

Workable (global search)19,973 open roles

Where
Hatfield, England, United Kingdom
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Your applicationOpen nowFront of House Team Member - Hospitality Talent PoolWorkable (global search) · Hatfield, England, United Kingdom

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 650 days ago

Workable (global search) median: 2 days open

The posting

Brocket Hall is seeking enthusiastic Front of House Team Members to join our exceptional hospitality team at one of Britain's most stunning stately homes. Nestled in a picturesque setting, our estate offers a variety of dining options and event spaces that cater to weddings, business meetings, and golfing weekends. The Front of House Team Member will play a pivotal role in delivering top-notch customer service, creating memorable experiences for all our guests. If you have a passion for hospitality, enjoy working in a dynamic environment, and thrive in providing outstanding service, we would love to welcome you to our team!

Responsibilities

  • Provide a warm and welcoming atmosphere for our guests, ensuring that they feel valued and well taken care of.
  • Take and process customer orders efficiently and accurately, ensuring all details are confirmed.
  • Serve food and beverages to guests, adhering to the highest standards of service.
  • Collaborate with kitchen staff to ensure timely and accurate order fulfilment.
  • Work positively within a team environment to deliver all events across the estate.
  • Maintain cleanliness and organization of the dining areas, including tables, floors, and service stations.
  • Assist with setting up and clearing tables for events, ensuring all equipment is handled with care.
  • Handle guest inquiries and resolve any issues promptly and professionally.
  • Contribute to a positive team atmosphere by supporting colleagues and embracing a collaborative work environment.
  • Participate in work activities across the estate including Auberge du Lac, Brocket Hall, Melbourne & Palmerston Clubhouses and on course catering services including the half way huts and mobile F&B golf cart.

Requirements

  • Previous experience in a hospitality or customer service role is preferred but not essential.
  • Excellent communication and interpersonal skills, with a friendly and approachable demeaner.
  • Strong attention to detail and a passion for providing exceptional service.
  • Ability to work effectively in a fast-paced environment, handling multiple tasks simultaneously.
  • Flexibility to work evenings, weekends, and holidays as required by the business.
  • Must be a team player, willing to assist colleagues wherever possible.
  • Have a "Can Do" attitude with a strong work ethic and passion for quality.
  • Basic knowledge of food safety and hygiene practices is a plus.

Benefits

  • Pension Plans
  • Life Insurance
  • Certified Training & Development
  • Strong career progression
  • Enrolment in Brocket Hall staff benefits program
  • Complimentary use of golf and leisure facilities
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