The posting
As a Front Office Manager, you will directly supervise all Front Office personnel and ensure proper completion of all Front Office duties. You will direct and coordinate the activities of the Front Desk and Guest Services areas.
Why choose F ZEEN ATHENS
F ZEEN ATHENS, part of the F ZEEN RETREATS group, is a luxurious adults-only urban retreat located in the historic center of Athens. Blending the philosophy of holistic well-being with a modern way of living, we offer our guests much more than just a stay — we offer a meaningful experience of balance, beauty, and genuine hospitality. Our culture is rooted in the concept of the Good Life — the art of living well and in harmony with yourself and the world around you. This is reflected in everything we do, from the level of service we provide to the spaces we create. Our people are the heart of our retreat. That’s why we genuinely invest in their personal and professional growth, offering expert-led training, a supportive and creative work environment, and a competitive package of benefits. If you share our passion for quality, hospitality, and creating experiences that truly matter, we would love to welcome you to our team.
What you’ll do
- Direct operations at the Front Desk and ensure customer service meets our high standards for guest satisfaction
- Train and supervise Front Office employees, ensuring they provide excellent guest services and enforce hotel policies
- Interact with guests both in person and over the phone, assist with inquiries, and mitigate any guest complaints
- Handle specific customers’ requests
- Handle the Front Desk budget
- Compile occupancy reports and financial information for the Managing Director
- Control of Front Desk tidiness
- Schedule shifts and supervise Front-Office personnel, including Receptionists٫, Concierge, and Porters
- Oversee the compliance with the hotel’s policies and security requirements
Requirements
- Proven work experience as a Front Office Manager or Assistant Front Office Manager, ideally in a 5* hotel environment
- Excellent command of the English language
- Knowledge of any additional language will be considered an asset
- Experience in Hotel Program (PMS)
- Computer literacy (Outlook, Excel, Word, etc.)
- Strong knowledge of general hotel industry practices and policies
- Excellent management skills, communication skills, and multitasking skills
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Teamwork spirit and customer service attitude
Benefits
- A positive and collaborative working environment that values professionalism and mutual respect
- A competitive remuneration package, aligned with your experience and responsibilities
- The opportunity to be part of a forward-thinking organization, committed to continuous transformation and innovation in the hospitality industry
- A strong support system, where open communication, honest feedback, and authenticity are not only encouraged but celebrated
- A diverse and inclusive team culture, where individuality is embraced, and everyone contributes to shared success
- Excellent career development opportunities, with clear paths for growth within the Group
- Provided uniforms and all necessary tools for your role
Join Our Team
- A team that is built on respect and excellent service over collaboration.
- A team of like-minded individuals that are motivated to work as a unit to offer our guests unique vacations and unforgettable experiences.
- A team of happy employees who are driven within their working environment to contribute to a common goal
- A team that celebrates achievements made individually and encourages a positive attitude and integrity
- A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breathe
- A mindful and considerate, people-oriented workplace
- A family-run company with exceptionally high standards both for the guests and the employees alike
