The posting
Who we are:
Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada. Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase.
We are small enough that you can make an impact within the company and large enough to make an impact in the market. Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.
About the role:
As a Bilingual Funding Officer, you will be responsible for reviewing applications and providing an uncompromising level of customer service to our Partners and Borrowers. This position reports directly to the Funding Operations Manager and will work closely with the rest of the Operations team.
To be successful in this new role, you will need to be organized, detail-oriented and focused on customer service above all else. You are a team player, strong communicator and highly personable. You are comfortable multi-tasking in a high-pressure environment and holding yourself accountable for results.
Schedule: This is a full-time, 40-hour per week role with a rotational schedule. Weekday shifts will run from 1:00 PM to 9:00 PM, while weekend shifts run from 10:00 AM to 6:00 PM. On average, you will work 2-3 weekend shifts per month.
What you'll be doing:
- Manage and complete the loan adjudication process by validating supporting documentation and reviewing loan conditions
- Adhere to established service level agreements (SLAs)
- Provide on the spot coaching to any merchants that require additional document policy training and build lasting customer relationships with Partners
- Provide prompt, efficient, detailed customer-oriented service to all Partners and Borrowers, respond to all inquiries promptly and maintain detailed notes
- Maintain knowledge of lending requirements, internal policies and procedures, and compliance and regulatory requirements.
- Follow security and safeguarding procedures for the prevention of loss due to fraud, money laundering or defalcation.
- Understand risks and take appropriate actions, including all documentation, and any other requirements to maintain operational integrity.
- Review own work for accuracy and completeness, identifying inconsistencies or discrepancies that indicate problems with the quality of work.
Requirements
- Bilingual fluency in both English and French is required.
- 1-3 years of experience in financial services or call center environments is an asset.
- Willing to learn consumer credit and lending practices.
- Ability to multitask and meet deadlines while adaptable to technology.
- Must be able to work from 1pm - 9pm on weekdays and 10am-6pm on weekends, as scheduled.
Benefits
Winner of Canada’s Most Admired Corporate Cultures, twice. We offer more than just the basics, take advantage of:
- An award-winning culture with a collaborative & inclusive team.
- Competitive pay and performance-based bonus: $45,000 - $50,000 (inclusive of base and bonus).
- Committed to flexible work arrangements, offering hybrid workplace options.
- Comprehensive medical, dental and vision coverage + Lifestyle Account.
- RRSP Matching and Parental Leave Top UP Program.
- In office massage, meditation & workout sessions.
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives.
- Career learning and development programs.
Next Steps:
If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you are selected to move forward in the process.
Financeit is an equal opportunity employer. We celebrate diverse backgrounds and perspectives because we know they make our team stronger and our product better. We hire based on talent, potential, and culture add - no matter your background, identity, or life experience, you are welcome here.
We may use AI to support our hiring process. While these tools assist our team, applications are ultimately reviewed and assessed by our recruiters. If you require accommodation at any stage of the recruitment process, please let our People Success team know. Please note that this posting is for an existing vacancy, and all employment offers are contingent upon a successful background and credit check, among other verifications.
