The posting
Hotel Name: The Biltmore Los Angeles
Location: Onsite – Los Angeles, CA
Hourly Rate: $17.72
Join the Team at The Biltmore Los Angeles
At The Biltmore Los Angeles, hospitality is defined by timeless elegance, rich history, and exceptional service. Every interaction is an opportunity to deliver a memorable guest experience rooted in tradition and excellence.
About The Biltmore Los Angeles
Located in the heart of downtown Los Angeles, this historic landmark hotel is known for its iconic architecture, grand ballrooms, and legacy of hosting world-class events. The property serves as a premier destination for business travelers, group events, and leisure guests seeking a distinctive experience.
As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.
At Millennium, we are guided by our core values:
- Passion for Hospitality – Delivering meaningful and memorable guest experiences
- Entrepreneurial – Taking ownership and acting with agility
- Innovation & Progressive – Continuously improving how we operate and serve
- Solutions & Results Oriented – Staying adaptable and focused on results
These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.
About the Role: Gallery Food Runner
As our Gallery Food Runner, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment.
This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results.
Your Impact
You will support day-to-day operations, support team performance, and ensure service standards are consistently delivered. You’ll act as a bridge between leadership and frontline teams—driving accountability, engagement, and results.
What You’ll Be Doing
Operations & Execution
- Ensure smooth, efficient operations aligned with brand standards
- Identify opportunities for innovation and continuous improvement
- Deliver consistent, high-quality results in a fast-paced environment
Guest Experience
- Deliver exceptional service rooted in passion for hospitality
- Anticipate needs and respond with a solutions-first mindset
- Create memorable, personalized experiences for every guest
Team Collaboration
- Work collaboratively across teams to achieve shared goals
- Communicate effectively and contribute to a positive work environment
- Support a culture of respect, energy, and accountability
Compliance & Standards
- Follow all company policies, safety standards, and procedures
- Maintain accuracy in processes, reporting, and documentation
- Uphold a culture of accountability and operational excellence
Responsibilities
- Deliver food promptly and accurately from the kitchen to guests.
- Verify orders, table numbers, and special requests before delivery.
- Ensure food is properly presented and at the correct temperature.
- Assist servers with clearing and resetting tables as needed.
- Communicate order updates and special requests to kitchen and service staff.
- Maintain cleanliness and organization of food service areas.
- Follow all food safety, sanitation, and hotel standards.
- Assist with stocking plates, utensils, condiments, and service supplies.
- Support the team during busy meal periods and high-volume service.
- Provide courteous and professional service to guests and coworkers.
Requirements
- Passion for hospitality and delivering exceptional service
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Solutions-oriented mindset with attention to detail
- Flexibility to work varied schedules, including evenings, weekends, and holidays
Technical / Role-Specific Requirements
- Knowledge of food safety and sanitation standards.
- Ability to safely and efficiently transport food from kitchen to guest areas.
- Familiarity with menu items, ingredients, and common allergens.
- Ability to verify food orders for accuracy, presentation, and completeness.
- Proper handling of plates, trays, and serving equipment.
- Ability to maintain proper food temperatures during delivery.
- Strong attention to detail and ability to prioritize multiple orders.
- Ability to communicate effectively with kitchen and service teams.
- Ability to work efficiently in a fast-paced hotel or restaurant environment.
- Ability to stand, walk, lift, and carry food trays for extended periods.
Benefits
At Millennium Hotels & Resorts, we support our employees with benefits designed to promote wellbeing and long-term success.
Benefits for this position are provided in accordance with the applicable Collective Bargaining Agreement (CBA). Employees should refer to the applicable CBA for details regarding eligibility, coverage, paid time off, employee discounts, and other benefit offerings.
Additional benefits may include:
- Hotel Room Discounts across our global portfolio
- Employee Assistance Program (EAP)
Benefits eligibility and offerings are subject to applicable plan terms, company policy, and the Collective Bargaining Agreement (CBA), where applicable.
Why Join Us
At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.
Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.
If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.
