Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 34 days ago

Genesys Cloud Developer (Remote)

Workable (global search)109,826 open roles

Where
Bulgaria
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowGenesys Cloud Developer (Remote)Workable (global search) · Bulgaria

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 34 days ago

Workable (global search) median: 2 days open

The posting

WorkNomads is on the hunt for a Genesys Cloud Engineer to join our team!

Who We Are:

We are building a community where global talent is geographically unleashed, and diversity is celebrated. We champion the freedom of living and working across borders, shaping a nation without a country.

  • Remote engineering services, global impact — expert engineering, design, and business talent in cross-disciplinary project teams.
  • Diversity celebrated — 40+ nationalities, 4 continents, one team.
  • Continuous growth — we invest in you: projects, coliving, community, pushing you beyond what you thought possible.

Your mission at WorkNomads:

  • Design, develop, configure and maintain Genesys Cloud CX solutions for production contact center environments.
  • Take technical ownership of Genesys Cloud solutions from requirements and architecture through implementation, testing, deployment and ongoing support.
  • Design and implement IVR, inbound and outbound call flows using Genesys Architect, with a focus on scalable, maintainable and reusable solutions.
  • Design and implement AI-powered IVR and virtual agent solutions, enabling customers to interact with conversational AI through voice and other channels.
  • Design and implement automated and AI-powered outbound campaigns, including predictive/progressive dialing, automated customer outreach, campaign segmentation, call strategies and intelligent follow-up workflows.
  • Work with omnichannel campaign capabilities, including voice, email, SMS and other supported digital communication channels.
  • Architect and configure ACD, routing, queues, skills, users, permissions and contact center workflows according to business and technical requirements.
  • Investigate and resolve complex production issues, providing L2/L3 support where required and taking ownership through to resolution and follow-up.
  • Troubleshoot Genesys Cloud, SIP, RTP, VoIP, DNS and networking issues, working with infrastructure, network and application engineering teams when required.
  • Translate business and operational requirements into technical designs, solution architectures and Genesys Cloud implementations.
  • Contribute to the design of customer-specific solutions and participate in technical discussions with customers, engineers, architects and operational teams.
  • Evaluate new Genesys Cloud AI, automation, outbound and digital capabilities and identify opportunities to incorporate them into customer solutions.
  • Produce and maintain technical documentation including solution designs, architecture documentation, integration specifications, AI solution designs, campaign designs, configuration standards and knowledge-base materials.

Requirements

We want to hear from you if you have:

  • 5+ years of hands-on experience with Genesys Cloud CX or a closely related Genesys/contact center technology.
  • Experience designing, developing, configuring and supporting production Genesys Cloud environments.
  • Strong practical experience with Genesys Cloud Architect, including designing and troubleshooting complex IVR and call flows.
  • Strong understanding of Genesys Cloud AI capabilities, including Genesys Copilot, virtual agents and AI-powered customer and agent experiences.
  • Understanding of omnichannel customer journeys spanning voice, email, SMS, digital channels, AI and human agents.
  • Strong analytical and problem-solving skills and a structured approach to technical design and troubleshooting.
  • Ability to take ownership of technical solutions throughout their lifecycle, from requirements and architecture through implementation and production support.
  • Excellent communication and technical documentation skills.
  • Genuine interest in developing further into Genesys architecture, AI, integrations, automation, outbound campaign solutions and intelligent contact center technologies.
  • Strong advantages
  • Experience building AI solutions that integrate with CRM systems, knowledge bases, APIs and backend applications.
  • Good understanding of APIs, REST, JSON and OAuth, preferably in the context of Genesys Cloud.
  • Experience integrating Genesys Cloud with CRM, marketing automation, customer-data platforms or other enterprise systems to drive automated campaigns.
  • Experience with Salesforce or other CRM integrations.
  • Genesys Cloud certification.
  • Experience with cloud platforms such as Azure.

Benefits

Perks of being one of us:

  • Flexible work setup: work fully remotely from any country in the EU on a freelance/B2B contract, or join our Sofia, Bulgaria office under a local employment contract that offers a comprehensive social welfare package.
  • Autonomy: an environment where your technical vision matters, and you own your work-life balance.
  • Growth: a personalized career development program to fuel your journey; learn from experts, expand your craft, and work across industries.
  • Global vibe: an international, dynamic, remote-first workplace.
  • Connectivity Support: home office allowance
  • Total Rewards: paid time off and competitive remuneration.
  • Community: team get-togethers and networking events are in our DNA!
  • Seamless Living: need a base? Digitally check into a spacious room at our WN LAB Hotel, Bulgaria’s biggest and coolest 4★ co-living hotel. No deposit, with special discounted rates for single apartments starting from 660 EUR/month (utilities & cleaning included!).
  • Be part of something beyond work: culture, values, impact.

How to Apply / What Happens Next:

1. Send us your CV by hitting the “Apply” button.

2. You will hear from one of our Global Talent Connectors within 5 business days with the next steps.

3. Meet us on MS Teams and tell us what excites you.

4. Next stage could be a test or a task - we want to see what you DO (not just what you say)

5. Along this journey and depending on the role you are applying for, prepare to meet either our Chief Talent Gaucho, your future leader or our Head Honcho!

Want to learn more? Check us out below:

https://www.worknomads.com/

Interest piqued? Join us!

WorkNomads — A Nation Without a Country

We celebrate the right of every human to be themselves and provide opportunities for global talent to shine. Diversity, social equity, and inclusion are at the core of who we are. We create an environment where different voices are respected, heard and empowered in equal measure. We’re breaking down the boundaries by designing a new nomadic economy by enabling people to do what they love and be where they want.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.