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Open nowPosted 467 days ago

German Customer Service Representative | Tourism Industry - Gdańsk

Workable (global search)19,973 open roles

Where
Gdańsk, Pomeranian Voivodeship, Poland
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Your applicationOpen nowGerman Customer Service Representative | Tourism Industry - GdańskWorkable (global search) · Gdańsk, Pomeranian Voivodeship, Poland

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 467 days ago

Workable (global search) median: 2 days open

The posting

Are you fluent in German and passionate about delivering exceptional customer experiences? Join our dynamic team in Gdańsk, Poland, as a Customer Service Specialist supporting Airbnb users. In this role, you'll be the first point of contact for guests and hosts, helping to create memorable travel experiences through thoughtful, solution-oriented support. Whether it's resolving booking issues or guiding users through the platform, your empathy and communication skills will make a real difference. If you're ready to bring your language talents and customer-first mindset to a global brand, we’d love to hear from you.

Responsibilities:

  • Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives
  • Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to Customers
  • Answer inbound calls and emails within guidelines/goals established by the client and contact center management
  • Complete daily tasks as allocated in an efficient and timely manner
  • Maintain accuracy and security of customer information on the database
  • Provide friendly and efficient service to the worldwide Airbnb community
  • Be a first point of contact to handle and resolve customer issues
  • Identify and escalate issues appropriately
  • Compose thoughtful and accurate messages or customize prepared responses to customer emails
  • Research information and troubleshoot problems using available resources
  • Arbitrate in situations between users
  • Monitor and control numerous concurrent tasks in tandem
  • Proactively and independently work to meet targets and goals

Requirements

Education

  • Preferable college degree or related work experience

Languages proficiency

  • Fluent German (minimum C1 level)
  • English advanced level (minimum B2 level)

Experience Target

  • Previous customer service experience will be an advantage
  • Good computer skills

Skills:

  • Excellent listening and written/oral communication skills in supported languages
  • A motivated and enthusiastic personality
  • Self-organized, planning and prioritization skills
  • Patience, empathy, and a unique ability to manage stress
  • Ability to work under pressure and adapt quickly to adverse situations
  • Technical aptitude and the ability to pick up new technology quickly
  • Able to follow guidelines and instructions
  • Ability to keep calm and clear-headed in critical situations
  • Ability to demonstrate confidence when imparting information or dealing with troubled callers

Knowledge/Abilities:

  • Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
  • Familiarity with ticketing systems
  • An element of gravitas
  • Experience with policy work, or help resource project management
  • Previous, demonstrable experience with creation of online help resources
  • Life experience to apply to managing situations
  • Early adopter of technology
  • Ability to put callers at ease
  • Makes the customers feel confident that their needs are being met
  • Dependable, reliable and able to perform duties with minimum supervision
  • Ability to interact positively with peers and supervisors

Job Details

  • Project: Airbnb
  • Location: On-site work from our office in Gdańsk (Leona Droszyńskiego 24, 80-381 Gdańsk)
  • Employment type: Employment contract (following completion of occupational health examination)
  • Salary: 49 PLN gross per hour
  • Schedule: Full-time, 5 days per week (Monday to Sunday) with 8-hour shifts between 8 am -11pm
  • Training: 8hours/day; 10 weeks; Monday- Friday 9am-5pm, paid

Benefits

On Offer:

  • Onsite position.
  • Full time and Part time options.
  • Attractive salary
  • Retention bonus once every 6 months.
  • Retention bonus after one year of employment.
  • Up to 5% performance bonus per month.
  • Rotational working hours between 7 am to 9 pm, 5 days per week.
  • Multicultural work environment.

Possible additional benefits and bonuses (All benefits and bonuses are subject to terms and conditions and depend on the type of contract):

  • Relocation package 5500 PLN gross
  • Medicover healthcare package
  • Attendance bonus – up to 3000 PLN gross
  • Monthly performance bonus – maximum 400 PLN gross. 100 PLN gross for each achieved KPI
  • Multisport card
  • Contribution towards corrective glasses
  • Psychological support
  • Holiday subsidy through the “Wczasy pod gruszą” program
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