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Open nowPosted 3 days ago

German Customer Support Specialist | Healthcare Industry - Athens

Workable (global search)108,016 open roles

Where
Athens, Attica, Greece
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Your applicationOpen nowGerman Customer Support Specialist | Healthcare Industry - AthensWorkable (global search) · Athens, Attica, Greece

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Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 3 days ago

Workable (global search) median: 7 days open

The posting

We are currently looking for German-speaking Customer Support Specialists to join a new healthcare project supporting customers across the DACH market.

The project will initially focus mainly on back-office processing and order entry, with a planned progression into customer support calls at a later stage. You will communicate with patients and healthcare professionals regarding healthcare products, including wound-care products.

This is an exciting opportunity to join a new project from its launch and become part of a structured, international team in Athens.

Your Responsibilities

  • Process and enter customer orders accurately and efficiently
  • Handle back-office administrative tasks related to customer and healthcare product requests
  • Communicate professionally with patients and healthcare professionals
  • Provide clear and empathetic support regarding healthcare products and related queries
  • Handle customer interactions in German, both written and spoken
  • Follow established processes, procedures and quality standards
  • Maintain a high level of accuracy when handling customer and order information
  • Progress into telephone-based customer support as the project develops
  • Work effectively within a structured, process-driven team environment

Requirements

  • Strong professional fluency in German – both written and spoken
  • Ability to communicate in German confidently, clearly and naturally
  • Comfortable communicating with patients and healthcare professionals
  • Strong communication and interpersonal skills
  • Empathy, patience and a customer-focused approach
  • Excellent attention to detail and accuracy
  • Good organizational and order-processing skills
  • Previous customer service or contact center experience
  • Ability to work effectively in a team and follow structured processes
  • Basic English or Greek for internal communication is sufficient
  • Previous experience in the healthcare sector is considered a plus.

Working Hours

  • Monday to Friday
  • Working window: 09:00–19:00 Greek time
  • Candidates should be comfortable with potential future adjustments to working hours based on business requirements.

Training

  • 4 weeks of paid, on-site training
  • Training will be provided in German by the client
  • Followed by approximately 2 weeks of nesting
  • Training and nesting structures may be subject to adjustment as the project is finalized.

Benefits

  • €1,550 gross monthly salary
  • €100 monthly meal vouchers
  • Public transportation card
  • Private health insurance after 1 month of employment
  • Paid professional training
  • Opportunity to join a new international healthcare project from its launch

Why Join Us?

  • Work on a new international healthcare project supporting the DACH market
  • Use your German language skills in a professional and meaningful environment
  • Receive specialized training directly from the client
  • Develop your experience in healthcare customer support
  • Join a structured and collaborative team based in Athens
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