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Open nowPosted 248 days ago

German-Speaking Customer Support Agent (Retail Project) - SA1

Workable (global search)108,016 open roles

Where
Umhlanga, KwaZulu-Natal, South Africa
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Your applicationOpen nowGerman-Speaking Customer Support Agent (Retail Project) - SA1Workable (global search) · Umhlanga, KwaZulu-Natal, South Africa

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 248 days ago

Workable (global search) median: 7 days open

The posting

We are recruiting a German-speaking Customer Support Agent to join an exciting international retail customer service project based in Umhlanga, Durban.

In this role, you will support German-speaking customers by providing professional assistance across multiple channels, ensuring an excellent retail and shopping experience.

As a Customer Support Agent, you will:

  • Handle customer queries in German via phone, email, and live chat
  • Assist customers with retail-related inquiries such as orders, deliveries, returns, and product information
  • Provide prompt, accurate, and friendly service in line with brand expectations
  • Resolve customer complaints and escalate complex cases when necessary
  • Maintain detailed records of all interactions in internal systems
  • Meet service quality, productivity, and customer satisfaction targets
  • Work collaboratively with team members and supervisors to enhance customer experience

Requirements

To qualify for this role, you should meet the following criteria:

  • German language proficiency between B2 and C2 level (written and spoken)
  • Good command of English for internal communication
  • Matric / Grade 12 qualification is essential
  • Customer service or call centre experience is advantageous (retail experience is a plus)
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced, customer-focused environment
  • Comfortable working rotational shifts, including weekends if required
  • Basic computer skills and ability to navigate support systems

Benefits

Competitive salary package

Paid training and onboarding

Opportunity to work on a dynamic international retail campaign

Modern office environment in Umhlanga

Career development and growth opportunities

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