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Open nowPosted 117 days ago

German Speaking Service Desk Agent

Workable (global search)108,016 open roles

Where
Budapest, Hungary
Work mode
Remote
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Your applicationOpen nowGerman Speaking Service Desk AgentWorkable (global search) · Budapest, Hungary

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 117 days ago

Workable (global search) median: 7 days open

The posting

We are looking for a German Speaking Service Desk Agent to join an international IT support team. In this role, you will provide first-line technical support to end users, handle incidents and service requests, and ensure high-quality customer service in a multilingual environment.

Your responsibilities will include:

  • Managing incoming incidents and service requests via phone, email, and ticketing systems
  • Creating, categorizing, tracking, and resolving support tickets
  • Monitoring and escalating tickets according to agreed service levels
  • Collaborating with technical teams and internal stakeholders
  • Providing remote troubleshooting and technical assistance to end users
  • Maintaining documentation and knowledge base articles
  • Supporting onboarding and knowledge-sharing activities within the team
  • Participating in an on-call support rotation
  • Handling major incidents and communicating updates to relevant stakeholders

Requirements

  • IT-related education or relevant professional experience in IT support or helpdesk environments
  • Fluent Hungarian, German, and English language skills
  • Strong customer service and communication skills
  • Knowledge of PC hardware, operating systems, and software technologies
  • Experience with Active Directory
  • Experience using remote support and remote desktop tools
  • Ability to work independently as well as collaboratively within a team
  • Structured, solution-oriented, and quality-focused approach to work
  • Resilience and ability to manage multiple priorities

Nice to have

  • Knowledge of IT Service Management (ITSM) processes
  • Experience with ServiceNow
  • ITIL certification
  • Previous experience in retail or customer-facing environments

Benefits

  • Flexible working arrangements with up to 100% remote work within Hungary
  • Opportunity to work in an international and multicultural environment
  • Exposure to large-scale IT operations and enterprise-level support processes
  • Professional development opportunities, training programs, and certifications
  • Long-term career growth within a rapidly expanding organization
  • Supportive team culture and collaborative working environment
  • Challenging projects and the opportunity to work with global stakeholders
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