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Open nowPosted 144 days ago

Helpdesk Customer Support - Training Manager

Workable (global search)107,990 open roles

Where
Taguig, Metro Manila, Philippines
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Your applicationOpen nowHelpdesk Customer Support - Training ManagerWorkable (global search) · Taguig, Metro Manila, Philippines

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 144 days ago

Workable (global search) median: 6 days open

The posting

Qualifications:

Experience

  • At least 2 years of professional experience in backend product support, ad tech engineering support, technical integrations, or a related technical operations role.
  • Experience in SaaS, especially with API-first platforms, multi-tenant architectures, and platform lifecycle management.
  • Proven growth into leadership roles such as team lead, training manager, or senior technical enablement.
  • Strong background in creating or expanding training programs, managing trainers, and ensuring curriculum quality in technical, SaaS, or digital advertising environments.

Technical Skills

  • SQL & Data Analysis: Demonstrate your expert-level SQL skills, mastering multi-table joins, window functions, CTEs, subqueries, aggregations, and fine-tuning query performance to deliver top-notch results.
  • APIs, Server-Side Tracking & SDKs: Expertise in mastering RESTful APIs, including a deep understanding of HTTP methods, authentication techniques like OAuth 2.0, API keys, and JWT, as well as managing rate limiting, error handling, pagination, and versioning with finesse.
  • API Payload Debugging (JSON / XML): Proven expertise in interpreting, analyzing, and troubleshooting API payloads in both JSON and XML formats — skillfully identifying schema violations, malformed fields, type mismatches, and missing parameters.
  • Ads Manager Platforms: Demonstrated expertise with Ads Manager platforms such as Meta Business Suite, Google Ads, TikTok for Business, or their equivalents—enough to confidently lead training sessions and manage platform-specific support workflows.
  • Conversion Tracking & Attribution: Demonstrate advanced mastery of conversion tracking systems — including pixel events, server-side events, deduplication logic, match key strategies, and signal quality benchmarks — enabling you to confidently lead technical training sessions on these critical topics.

Roles & Responsibilities:

1. Training Program Strategy & Leadership

  • Define and own the strategic vision for the Training & Enablement function, developing a multi-year learning roadmap that aligns training program design, delivery priorities, and capability-building investments with organizational growth objectives.

2. Trainer Management & Team Development

  • Directly manage and develop a team of Technical Trainers and Instructional Designers, setting performance expectations, conducting structured reviews, and building individual development plans aligned to instructional and technical career paths.

3. Technical Curriculum Architecture & Design Oversight

  • Oversee the architecture and quality of all technical training curricula — including onboarding programs, role-based learning paths, advanced technical workshops, and refresher training — ensuring content is accurate, engaging, and tied to measurable performance outcomes.

4. Technical Training Delivery & Facilitation Oversight

  • Oversee and quality-review the delivery of all technical training programs — including new hire onboarding bootcamps, API and integration workshops, SQL labs, conversion tracking deep-dives, and Ads Manager platform training.

5. SQL-Driven Learning Analytics & Performance Measurement

  • Use expert-level SQL to extract, analyze, and model training performance data from LMS databases, assessment systems, and support platforms — building the analytical foundation for evidence-based training program decisions.

6. API, Integration & Technical Skills Training Oversight

  • Own the training function's coverage of API and technical integration topics — ensuring curricula on RESTful APIs, server-side tracking, webhooks, and SDK implementations are accurate, current, and sufficiently hands-on to build real-world competency.
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