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Open nowPosted 852 days ago

Helpdesk Engineer - ST-FNW240531 013/01

Workable (global search)19,973 open roles

Where
Singapore
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Your applicationOpen nowHelpdesk Engineer - ST-FNW240531 013/01Workable (global search) · Singapore

  1. YouYes, apply to this one.

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 852 days ago

Workable (global search) median: 2 days open

The posting

The Company:

A leading logistics company is expanding the team and is looking for Helpdesk Engineers.

The Role: 1. Provide prompt and efficient technical support to customers experiencing issues via email, phone calls and live chat. 2. Troubleshoot and resolve software-related problems, guide users through solutions and ensure a positive customer experience. 3. Proactively engage with customers to promote the use of applications, highlighting their benefits and features. - Educate users on software functionalities and encourage the adoption of new features. 4. Actively gather feedback from customers regarding their experiences. - Document and categorize customer feedback, ensuring clarity and detail. - Regularly report customer feedback to the application owner for improvements.

Requirements

  • With 2-3 years' experience in a Customer Technology and applications support related role with helpdesk experience.
  • Good working knowledge of web-based and eCom, CRM, logistics applications.
  • Proficient in English (both spoken and written)

Benefits

  • Fixed and variable allowances
  • Fixed and variable bonuses
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