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Open nowPosted 211 days ago

Host (Full & Part Time) OTE 19 Pounds

Workable (global search)108,016 open roles

Where
London, England, United Kingdom
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Your applicationOpen nowHost (Full & Part Time) OTE 19 PoundsWorkable (global search) · London, England, United Kingdom

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 211 days ago

Workable (global search) median: 7 days open

The posting

Who are we? London Bridge Rooftop is a 240-capacity outdoor bar across from the Shard with top-notch views of London, cocktails, pints and amazing food! We love our customers and like to make them feel at home. We're looking for outgoing, confident and lively front-of-house staff to come and join our fun and friendly family and with a salary of £13 ph + service charge (currently around £6ph). OTE £19.

The Role

We are looking for full and part-time front-of-house hosts or hostesses (with the most or mostess) to join our team and be our guests' first point of contact.

For this role, you should have solid organisational and people skills to ensure our guests have a positive experience from arrival until departure. We want them to feel like friends coming to their favourite place and you're their BFF.

Also dealing with customer's email and social media queries about bookings and reservations

Ultimately, you’ll ensure we provide excellent customer service and a warm, welcoming experience to our guests. We'll provide a fun working environment and an outgoing team to create the best experiences for everyone!

MAIN RESPONSABILITIES

  • Welcoming guests to the venue
  • Escort customers to assigned tables and provide necessary information
  • Ensure that tables are informed when their reservation is nearly finished and tables are cleared in time for the next guest
  • Manage reservations to maximise venue occupancy
  • Maintain a clean reception area
  • Cater to guests who require extra attention
  • Address customer's email and social media queries
  • Assist wait staff as needed
  • Greeting customers upon their departure
  • Bringing the vibes and chat that will make customers want to leave a 5-star review about how great you were

Requirements

  • Excellent communication skills (via email and in-person)
  • Ability to work as part of a team
  • Confident, attentive and lively
  • Previous work experience as a Host/Hostess or waiter/waitress
  • Understanding of booking and reservation systems especially Collins
  • Experience in managing reservations
  • Ability to think on your feet, adapt and quickly solve problems as they arise
  • Ability to work under pressure in a fast-paced environment
  • Demonstratable customer-service skills
  • Strong organisational skills with the ability to monitor the entire venue
  • Availability to work in shifts as needed
  • Good physical condition to walk and stand during an entire shift
  • Ability to work with a welcoming friendly demeanor even on a hectic day

Benefits

What we are offering:

  • Salary of £13 ph + service charge (currently around £6ph) OTE £19
  • Job Types: Full-time and part-time
  • Staff food and drinks on shift
  • Up to 28 days of holiday
  • Fun and friendly working environment
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