The posting
Hotel Name: M Social Sunnyvale Location: Onsite – Sunnyvale, CA Salary Range: $23.00 Hourly
Join the Team at M Social Sunnyvale
At M Social Sunnyvale, we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience.
About M Social Sunnyvale
As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.
As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."
At Millennium, we are guided by our core values:
- Passion for Hospitality – Delivering meaningful and memorable guest experiences
- Entrepreneurial – Taking ownership and acting with agility
- Innovation & Progressive – Continuously improving how we operate and serve
- Solutions & Results Oriented – Staying adaptable and focused on results
These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.
About the Role:
As our Host / Hostess, you will be one of the first points of connection for guests visiting Beast & Butterflies. You will create a warm and welcoming first impression, manage the flow of the restaurant, coordinate seating, and support the service team in delivering a seamless dining experience.
This role is ideal for someone who is personable, organized, confident, and genuinely enjoys connecting with people in a fast-paced, social environment.
Your Impact – Guest Experience
You will set the tone for the guest experience from the moment guests arrive. Through a warm welcome, thoughtful communication, and attentive service, you will help create an atmosphere that feels inviting, energetic, and distinctly M Social.
What You'll Be Doing
Guest Welcome & Experience
- Welcome guests with a warm, friendly, and engaging attitude
- Create a positive first and last impression for every guest
- Manage guest arrivals, seating, and departures in a professional manner
- Provide accurate information about the restaurant, menus, hours, and hotel amenities
- Answer guest questions and assist with special requests
- Anticipate guest needs and communicate relevant information to the service team
- Handle guest concerns professionally and involve management when appropriate
Reservations & Seating
- Manage reservations and waitlists accurately using the restaurant reservation system
- Maintain an organized and efficient seating plan
- Escort guests to their tables and provide menus as appropriate
- Communicate estimated wait times accurately
- Monitor table availability and coordinate seating with servers and management
- Balance guest preferences with restaurant capacity and service flow
- Communicate special occasions, VIP guests, allergies, and other relevant information to the service team
Restaurant Operations
- Maintain a clean, organized, and welcoming host stand and entrance area
- Ensure menus, reservation materials, and guest supplies are properly stocked
- Assist with opening, closing, and side-work duties
- Monitor the dining room and communicate operational needs to the appropriate team members
- Assist servers and other team members during busy periods as needed
- Support smooth guest flow throughout the restaurant
Team Collaboration
- Work closely with servers, bartenders, food runners, culinary staff, and management
- Communicate effectively regarding reservations, guest needs, table status, and service priorities
- Help maintain an organized and positive restaurant environment
- Support team members during high-volume service
- Contribute to a team-first culture where everyone works together to create an exceptional guest experience
Safety & Compliance
- Follow all food safety, sanitation, and health department regulations
- Follow company safety policies and procedures
- Maintain a clean and safe entrance and host stand
- Report spills, hazards, maintenance concerns, or other issues promptly
- Follow established procedures for guest information and reservation records
Requirements
- Passion for hospitality and creating memorable guest experiences
- Warm, friendly, and engaging personality
- Strong communication and interpersonal skills
- Professional appearance and positive attitude
- Excellent organizational and multitasking abilities
- Ability to remain calm and professional in a fast-paced environment
- Strong attention to detail
- Ability to work effectively as part of a team
- Flexibility to work evenings, weekends, holidays, and varying shifts
Technical / Role-Specific Requirements
- Previous host, hostess, server, restaurant, hotel, or customer service experience preferred
- Experience with restaurant reservation systems preferred
- Experience with POS systems is a plus
- Strong knowledge of basic restaurant operations and dining etiquette
- Ability to manage multiple guest requests and seating priorities simultaneously
- Food Handler Card required or ability to obtain upon hire, as applicable
Preferred Qualifications
- Previous hotel or lifestyle restaurant experience preferred
- Experience with OpenTable or similar reservation systems is a plus
- Previous experience in a high-volume restaurant environment
- Strong knowledge of local dining and hospitality offerings is beneficial
- Bilingual abilities are a plus
Physical Requirements
- Ability to stand and walk for extended periods throughout the shift
- Ability to frequently move throughout the restaurant and lobby areas
- Ability to bend, reach, stoop, and move as needed during service
- Ability to safely carry menus, supplies, and other items
- Comfortable working in a fast-paced, high-volume, guest-facing environment
Education
- High school diploma or equivalent preferred
- Equivalent combination of education and relevant experience will be considered
Benefits
At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:
- Medical, Dental & Vision Insurance
- Company-paid Life and AD&D Insurance
- Short-Term and Long-Term Disability Coverage
- 401(k) Retirement Plan with Company Match (where applicable)
- Paid Time Off & Paid Holidays
- Hotel Room Discounts across our global portfolio
- Employee Assistance Program (EAP)
Benefits eligibility and offerings are subject to plan terms and company policy.
Why Join Us
At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.
Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.
