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Open nowPosted 503 days ago

Hotel Front Desk Agent Floater (7am-3pm, 3pm-11pm, 11pm-7am)

Workable (global search)19,973 open roles

Where
McKinney, TX, United States
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Your applicationOpen nowHotel Front Desk Agent Floater (7am-3pm, 3pm-11pm, 11pm-7am)Workable (global search) · McKinney, TX, United States

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Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 503 days ago

Workable (global search) median: 2 days open

The posting

We are now accepting motivated individuals to join our Front Desk team here at the Tru by Hilton in McKinney,TX!!

Full Job Description

SUMMARY: Responsible for greeting guests, taking reservations, providing guest service and settling guest accounts upon completion of their stay.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Greets, checks in, and assigns rooms to guests
  • Promptly and effectively deals with guest requests and complaints
  • Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team
  • Assists sales and marketing efforts as directed by General Manager
  • Handles confidential information with high integrity
  • Maintains accurate cash, accounting, and reservation records
  • Responsible for all cash and credit card transactions so that drawers balance at the end of each shift
  • Answers guest inquiries about area attractions, hotel services, directions or reservations
  • Conducts wake up calls as requested
  • Records pertinent guest information and issues in log book for opening managers review
  • Keeps communal areas and lobby clean
  • Assists breakfast hosts in replenishing food or supplies and cleaning as directed
  • Assists with laundry as directed
  • Follows company policies and procedures
  • Other duties as assigned by supervisor or management

QUALIFICATIONS :

Education/Experience: High School Diploma or GED equivalent. Minimum of three months hotel guest service experience or equivalent training and experience. Hilton PEP experience preferred.

Working Conditions:

  • May be required to work nights, weekends, and holidays.
  • Will be required to work in a fast-paced environment.

Job Types: Full-time, Part-time

Pay: Based on experience

Expected hours: 40 per week

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekends as needed

Experience:

  • Hotel Experience: 1 year (Required)
  • Customer Service: 1 year (Required)

Requirements

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software, like PEP
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills

Benefits

Hilton Employee Discount after 60 days

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