The posting
Hotel Name: M Social Sunnyvale Location: Onsite – Sunnyvale, CA Salary Range: $32.00 Hourly
Join the Team at M Social Sunnyvale
At M Social Sunnyvale, we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience.
About M Social Sunnyvale
As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.
As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."
At Millennium, we are guided by our core values:
- Passion for Hospitality – Delivering meaningful and memorable guest experiences
- Entrepreneurial – Taking ownership and acting with agility
- Innovation & Progressive – Continuously improving how we operate and serve
- Solutions & Results Oriented – Staying adaptable and focused on results
These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.
About the Role:
As our Housekeeping Supervisor, you will lead and support the daily activities of the housekeeping team to ensure guest rooms, public areas, and back-of-house spaces consistently meet M Social's standards for cleanliness, presentation, and guest satisfaction. You will oversee room inspections, coordinate daily assignments, and provide hands-on leadership to create an exceptional experience for every guest.
This role is ideal for an organized, service-driven leader who enjoys mentoring others, maintaining quality standards, and thriving in a fast-paced hospitality environment.
Your Impact – Operational Excellence
You will play a key role in ensuring every guest arrives to a clean, comfortable, and welcoming environment. Through quality inspections, team leadership, and attention to detail, you will help deliver memorable guest experiences while supporting the success of the Housekeeping department.
What You'll Be Doing
Daily Operations
- Supervise the daily activities of Room Attendants, Housepersons, and Public Area Attendants
- Assign daily work schedules and ensure timely completion of cleaning assignments
- Monitor room status and coordinate with the Front Office to ensure guestrooms are available for arriving guests
- Assist with cleaning guestrooms and public areas as needed to support operational demands
- Ensure all housekeeping activities are completed according to brand standards
Quality Assurance
- Inspect guestrooms, suites, public spaces, and back-of-house areas to ensure cleanliness and presentation standards are met
- Identify deficiencies and provide immediate coaching and corrective action
- Verify that guest amenities, linens, and supplies are properly stocked
- Maintain high quality scores through consistent inspections and attention to detail
Team Leadership
- Provide daily direction, coaching, and support to housekeeping employees
- Train new team members on cleaning procedures, safety standards, and service expectations
- Foster a positive, respectful, and collaborative team environment
- Promote accountability, productivity, and consistent performance
- Report performance concerns and achievements to the Housekeeping Manager
Guest Experience
- Respond promptly and professionally to guest requests and concerns
- Resolve housekeeping-related issues quickly and courteously
- Communicate guest preferences and special requests to the housekeeping team
- Support a service culture focused on exceeding guest expectations
Inventory & Supplies
- Monitor inventory of linens, guest amenities, and cleaning supplies
- Report supply shortages and equipment maintenance needs
- Ensure housekeeping carts, storage rooms, and closets remain organized and properly stocked
- Assist with inventory counts and supply distribution
Safety & Compliance
- Ensure compliance with OSHA regulations, chemical handling procedures, and company safety policies
- Promote proper use of cleaning equipment and personal protective equipment (PPE)
- Report maintenance issues promptly through established work order procedures
- Support emergency response procedures and hotel safety initiatives
Team Collaboration
- Partner closely with Front Office, Engineering, Laundry, and Food & Beverage teams to support smooth hotel operations
- Communicate room readiness and operational updates effectively
Contribute to a positive, guest-focused culture across all departments
Requirements
- Passion for hospitality and delivering exceptional guest service
- Strong leadership and communication skills
- Excellent attention to detail and organizational abilities
- Ability to prioritize multiple tasks in a fast-paced environment
- Strong problem-solving and decision-making skills
- Flexibility to work mornings, evenings, weekends, and holidays
Leadership Requirements
- Previous supervisory or lead experience in housekeeping or hospitality preferred
- Ability to motivate, coach, and support team members
- Strong time management and organizational skills
- Ability to maintain productivity while ensuring quality standards
- Positive attitude with a hands-on leadership approach
Technical / Role-Specific Requirements
- Minimum 2 years of housekeeping experience, preferably in a hotel environment
- Previous supervisory experience preferred
- Knowledge of housekeeping procedures, cleaning chemicals, equipment, and sanitation standards
- Experience conducting room inspections and maintaining quality standards
- Familiarity with hotel property management systems (PMS) and housekeeping systems preferred
- Basic computer skills, including Microsoft Office, are preferred
Preferred Qualifications
- Experience in a full-service, lifestyle, or luxury hotel preferred
- Bilingual abilities are a plus
- Experience working with brand quality assurance programs is beneficial
Physical Requirements
- Ability to stand and walk for extended periods throughout the workday
- Frequently bend, lift, push, pull, and carry up to 40 pounds
- Ability to inspect guestrooms thoroughly, including reaching, kneeling, and climbing stairs when necessary
- Comfortable working in a fast-paced environment with frequent movement throughout the hotel
Education
- High school diploma or equivalent required
- Hospitality coursework or related education is a plus
- Equivalent combination of education and relevant experience will be considered
Benefits
At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:
- Medical, Dental & Vision Insurance
- Company-paid Life and AD&D Insurance
- Short-Term and Long-Term Disability Coverage
- 401(k) Retirement Plan with Company Match (where applicable)
- Paid Time Off & Paid Holidays
- Hotel Room Discounts across our global portfolio
- Employee Assistance Program (EAP)
Benefits eligibility and offerings are subject to plan terms and company policy.
Why Join Us
At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.
Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.
