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Open nowPosted 129 days ago

Implementation Consultant

Workable (global search)109,826 open roles

Where
United States
Work mode
Remote
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Your applicationOpen nowImplementation ConsultantWorkable (global search) · United States

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 129 days ago

Workable (global search) median: 2 days open

The posting

💻 Implementation Consultant (SaaS, Technical Project Management, System Deployments) – Remote

Position Type: Full-Time, Remote

🚀 About the Role

We’re hiring an Implementation Consultant to lead end-to-end SaaS implementation projects and ensure successful client onboarding, deployment, and adoption.

This role combines:

  • technical project management
  • client-facing consulting
  • system configuration
  • process optimization
  • implementation execution

You’ll work directly with clients to deploy software solutions, configure workflows, migrate data, manage integrations, and drive long-term adoption.

This is not a passive coordination role.

You will own implementations from: Planning → Configuration → Deployment → Optimization

If you enjoy solving technical challenges, managing complex projects, and helping clients achieve measurable business outcomes — this role is a strong fit.

🔥 What You’ll Own

End-to-End SaaS Implementations

  • Manage the complete implementation lifecycle from kickoff through go-live
  • Build implementation plans, timelines, milestones, and rollout strategies
  • Ensure projects are delivered:
  • on time
  • within scope
  • with high client satisfaction
  • Coordinate cross-functional stakeholders throughout deployment

Client Consulting & Process Optimization

  • Analyze client workflows and operational processes
  • Identify implementation requirements and business objectives
  • Recommend scalable SaaS configurations and best practices
  • Translate business needs into technical solutions and workflows
  • Guide clients through implementation decisions and change management

System Configuration & Workflow Automation

  • Configure SaaS platforms based on client requirements
  • Customize:
  • workflows
  • automations
  • permissions
  • system logic
  • operational processes
  • Ensure systems align with business goals and operational efficiency
  • Troubleshoot implementation and configuration issues

Data Migration & Integrations

  • Manage data migration projects from legacy systems
  • Validate and ensure data accuracy and completeness
  • Coordinate system integrations and API workflows
  • Support platform connectivity and operational syncing across systems
  • Identify and resolve migration or integration risks proactively

Training, Adoption & Client Enablement

  • Deliver onboarding sessions and end-user training
  • Create adoption plans and rollout strategies
  • Develop:
  • SOPs
  • implementation documentation
  • training guides
  • configuration manuals
  • Ensure clients are fully enabled and confident post-launch

Project Management & Delivery

  • Maintain project trackers, timelines, and implementation dashboards
  • Communicate implementation progress clearly to stakeholders
  • Monitor risks, blockers, and dependencies
  • Coordinate:
  • internal teams
  • technical resources
  • client stakeholders
  • Escalate issues proactively before timelines are impacted

Testing & Quality Assurance

  • Conduct implementation testing and validation
  • Coordinate User Acceptance Testing (UAT)
  • Ensure workflows, automations, and integrations function properly
  • Validate deployment quality before launch

📊 What Success Looks Like

  • Smooth and successful SaaS implementations
  • High client adoption and satisfaction rates
  • Minimal post-launch issues or support escalations
  • Accurate and reliable data migrations
  • Organized project documentation and repeatable implementation processes
  • Strong client confidence throughout onboarding and deployment

🧠 What Makes You a Strong Fit

  • Strong technical problem-solving ability
  • Excellent client-facing communication skills
  • Organized and process-driven mindset
  • Comfortable managing multiple implementation projects simultaneously
  • Able to explain technical concepts in simple business language
  • Proactive with risk identification and issue resolution
  • High ownership and accountability throughout project delivery

✅ Must-Have Requirements

Experience

  • 3+ years of experience in:
  • SaaS implementation
  • implementation consulting
  • technical project management
  • software deployment
  • onboarding or systems consulting

Core Skills

  • Experience implementing SaaS platforms and software systems
  • Strong project management and stakeholder coordination skills
  • Business process mapping and workflow analysis experience
  • Excellent written and verbal English communication skills
  • Strong troubleshooting and analytical problem-solving ability
  • Ability to manage multiple client implementations simultaneously

Technical Knowledge

  • Understanding of:
  • data migration workflows
  • APIs and integrations
  • workflow automation
  • SaaS system configuration
  • implementation testing and QA

⭐ Nice to Have

  • PMP, PRINCE2, Agile, or related project management certifications
  • Experience with enterprise SaaS platforms
  • Familiarity with:
  • Salesforce
  • HubSpot
  • NetSuite
  • ERP systems
  • CRM systems
  • Experience in:
  • customer success
  • onboarding
  • client enablement
  • technical consulting
  • Experience supporting enterprise or mid-market clients

📅 What a Typical Day Looks Like

  • Meet with clients to review implementation progress and requirements
  • Configure workflows, automations, and platform settings
  • Coordinate integrations and data migration activities
  • Troubleshoot technical or operational issues
  • Run testing and validate implementation quality
  • Update project trackers and timelines
  • Communicate status updates to clients and internal stakeholders
  • Deliver onboarding and training sessions

In short: You ensure SaaS implementations are deployed successfully, adopted effectively, and deliver measurable business value.

📈 Key Metrics for Success (KPIs)

  • On-time implementation delivery
  • Client satisfaction and adoption rates
  • Accuracy of data migration and system configuration
  • Reduction in post-launch issues and escalations
  • Quality and completeness of implementation documentation
  • Successful completion of onboarding and deployment milestones

🌟 Why This Role Stands Out

  • High-impact client-facing consulting role
  • Ownership of full implementation lifecycle
  • Exposure to complex SaaS systems and enterprise workflows
  • Strong growth path into:
  • Senior Implementation Consultant
  • Technical Project Manager
  • Solutions Consultant
  • Customer Success Leadership
  • Opportunity to work on meaningful business transformation projects
  • Fully remote role with strong ownership and autonomy

🧪 Interview Process

  • Initial Screening Call
  • Recruiter Interview
  • Client Interview
  • Offer & Onboarding

👉 Apply Now

If you:

  • enjoy managing SaaS implementations and client deployments
  • thrive in technical project environments
  • can balance consulting, execution, and problem-solving
  • enjoy helping clients successfully adopt new systems

this role is a strong fit for you.

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