Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 12 days ago

Implementation & Enablement Manager, Strategic Accounts (North America)

Workable (global search)108,016 open roles

Where
New York, NY, United States
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowImplementation & Enablement Manager, Strategic Accounts (North America)Workable (global search) · New York, NY, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 12 days ago

Workable (global search) median: 7 days open

The posting

StructureFlow is the AI-powered structural intelligence platform that helps legal, finance, tax, and corporate teams model and communicate complex projects, structures and transactions. We're building out North American Client Success capacity so our largest clients have a named, on-the-ground partner for onboarding, training, and day-to-day delivery.

The role

You'll work with our largest strategic accounts in North America, owning everything that turns a signed contract into confident, active users: structured onboarding, adoption training, and responsive support in the client's time zone.

You'll work in a pair. Each strategic account has a commercial lead who owns the relationship, the renewal, and any expansion. You own delivery. That split is deliberate. It gives the client a named contact for the work itself, and it means you're never selling to the people you're training.

You'll also be the North American point of contact for our UK Client Success team, picking up requests that need someone in-region, and you'll support pilots at strategic accounts through to conversion.

This is a role for someone who wants to be in the room. You'll be on client sites when needed, running sessions with partners, associates, analysts and support teams, and you'll need to enjoy that.

What you'll do

  • Support pilots at strategic accounts, then continue as delivery lead once the account converts
  • Run end-to-end onboarding at strategic accounts, from kick-off through go-live
  • Design and deliver training for end users, power users, and champions, in person and remotely
  • Help clients embed StructureFlow into live matter and project work, not just complete a checklist
  • Act as the in-region contact for requests routed from the UK Client Success team
  • Provide high-quality support: triage, resolve or escalate, and close the loop
  • Build enablement assets - guides, FAQs, training materials - that scale beyond the accounts you touch
  • Run proactive early-life check-ins and watch adoption signals through the first 30-90 days
  • Feed voice-of-customer insight to Product and Client Success
  • Partner with the account's commercial lead on planning and account reviews, without owning commercial outcomes
  • Keep accurate records in our CRM and CS tools

Success looks like

  • Predictable, high-quality onboardings and strong time-to-value at strategic accounts
  • Trained champions who drive adoption inside their own firms
  • Adoption spreading beyond the initial team or practice area
  • Strong health indicators on onboarding and support
  • A repeatable North American onboarding and enablement playbook

Requirements

  • 3-5+ years in B2B SaaS implementation, onboarding, or enablement and training
  • Experience delivering training to legal professionals, or to a comparably senior professional audience. You don't need a JD, but you do need to have held a room of people at that level.
  • Working knowledge of how legal or professional services teams operate: paralegal, company secretarial, law firm training, KM or innovation backgrounds are all strong routes into this role.
  • Confidence presenting live and running training that changes how people work
  • Genuine interest in teaching and in technology, and satisfaction in watching a client actually get value from a product
  • Strong project discipline across multiple concurrent accounts
  • Empathy for sophisticated users with varying tech comfort
  • Clear written communication and documentation habits
  • Willingness to travel regularly across North America, including at short notice
  • Right to work in the United States

Essential

  • LegalTech or professional services SaaS experience
  • Experience building training curricula or knowledge bases
  • Familiarity with CRM and CS tooling (HubSpot, Salesforce, Intercom, Zendesk)

Desirable/not required

  • JD or practising lawyer background
  • Deep corporate or transactional law expertise - you'll learn StructureFlow and the core use cases here

This role is not

  • A commercial CSM role with renewal or expansion ownership
  • A sales engineering or pre-sales role - our sales team runs its own demos
  • People management
  • A ticket queue - training and onboarding ownership is the core of it

Benefits

  • Competitive salary and performance-based bonus.
  • Generous PTO policy - 25 days is standard for our global team
  • Healthcare (medical, dental, vision)
  • 401(K)
  • Flexible working - a combination of remote work, and business travel
  • Learning & Development budget
  • Opportunity to join a dynamic, early-stage startup in our mission to transform how legal, professional services firms and alternative finance funds master complexity
  • High impact work that really matters - success in this role will drive our company forward and have an outsized impact on our business and clients
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.