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Open nowPosted 251 days ago

Implementation Specialist Mexico

Workable (global search)108,016 open roles

Where
Mexico City, CDMX, Mexico
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Your applicationOpen nowImplementation Specialist MexicoWorkable (global search) · Mexico City, CDMX, Mexico

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 251 days ago

Workable (global search) median: 7 days open

The posting

Base es una plataforma tecnológica avanzada e integral que abre las puertas del mercado global de comercio electrónico a los emprendedores. Hacemos posible que miles de comerciantes vendan de forma fluida a través de Amazon, eBay, Shopify y otras plataformas, así como que gestionen sus envíos con líderes logísticos como DHL y FedEx, entre otros.

Somos un equipo global, y nuestra presencia internacional en numerosos países de Europa, América y la India impulsa nuestra innovación y nos permite pensar en grande. Buscamos personas que no teman a los desafíos y quieran unirse a nosotros para construir una tecnología que realmente está cambiando las reglas del juego en el comercio minorista online.

Buscamos un/a Implementation Specialist para liderar y escalar el proceso de onboarding e implementación de clientes de Base en México. Este rol es clave para que los clientes tengan el sistema 100% operativo en el menor tiempo posible y comiencen a generar valor rápidamente. Trabajarás de forma cercana con clientes, equipos internos y partners, con foco en mejorar procesos y acelerar el time-to-go-live. Responsabilidades:

  • Liderar el proceso de implementación y onboarding de nuevos clientes
  • Acompañar a los clientes en la configuración del sistema hasta lograr una implementación completa
  • Ser el punto de contacto principal durante la etapa de implementación
  • Diseñar, documentar y mejorar procesos para acelerar las implementaciones
  • Acompañar integraciones con plataformas de e-commerce y marketplaces en México
  • Detectar riesgos y bloqueos de forma temprana y trabajar proactivamente en su resolución
  • Coordinar con los equipos de Ventas, Producto y Customer Success
  • Capacitar a los clientes en mejores prácticas para maximizar el uso de la plataforma

Requisitos:

  • +2 años de experiencia en implementación, onboarding o customer success en empresas SaaS
  • Experiencia con plataformas de e-commerce y/o marketplaces (idealmente en México)
  • Capacidad para manejar múltiples implementaciones en paralelo
  • Perfil orientado a procesos, eficiencia y resultados
  • Excelentes habilidades de comunicación y trato con clientes
  • Inglés fluido (oral y escrito)
  • Residencia en México, Ciudad en Mexico

Requirements

Benefits

  • Forma parte de una empresa global con un producto consolidado y en plena expansión en LATAM.
  • Un rol de alto impacto en un mercado estratégico y en crecimiento.
  • Trabaja directamente con equipos de primer nivel en producto, ingeniería y ventas.
  • Modelo de trabajo híbrido, remuneración competitiva y oportunidades reales de crecimiento profesional.
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