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Open nowPosted 6 days ago

Inbound CSR | Healthcare Account | with 21K Signing Bonus

Workable (global search)108,016 open roles

Where
Makati City, Metro Manila, Philippines
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Your applicationOpen nowInbound CSR | Healthcare Account | with 21K Signing BonusWorkable (global search) · Makati City, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 6 days ago

Workable (global search) median: 7 days open

The posting

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

  • Receive and process orders submitted via email, phone, and EMR.
  • Accurately and efficiently enter detailed order information into the system.
  • Process claims, submit to insurance, verify active coverage, and confirm primary/secondary insurance information.
  • Gather insurance eligibility details and obtain prior authorizations when time permits, particularly for non-rush orders.
  • Assign and manually dispatch orders to technicians based on region and availability.
  • Review completed X-rays/images to ensure the technician performed the correct exam according to the order.
  • Send images to the physician/radiologist for interpretation and process returned results.
  • Ensure completed results are accurately communicated back to the requesting facility.
  • Handle inbound calls and inquiries, including order status updates and general customer questions.
  • Manage high-volume orders while maintaining accuracy, attention to detail, and timely communication.
  • Potential to expand responsibilities, hours, weekend coverage, and support other operational areas.

Requirements

  • 6 months - 1 year BPO Experience in a Voice Account
  • US healthcare insurance experience is an advantage
  • Excellent verbal and written English skills
  • Willing to work onsite in Buendia, Makati
  • Amenable working weekends and night shift

Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives
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