Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 116 days ago

Inbound Sales & Customer Service Representative - (Home Services)

Workable (global search)108,016 open roles

Where
United States
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowInbound Sales & Customer Service Representative - (Home Services)Workable (global search) · United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 116 days ago

Workable (global search) median: 7 days open

The posting

Inbound Sales & Customer Service Representative (Home Services) – Remote | High-Volume Calls | Appointment Booking

Position Type: Full-Time, Remote Working Hours: U.S. Hours (Evenings + Weekend Rotation Required)

About the Role

We’re hiring an Inbound Sales & Customer Service Representative to handle high-volume inbound calls, assist customers with plumbing needs, and convert conversations into booked service appointments and memberships.

This is a sales-driven customer service role — not just answering calls. You’ll guide conversations, solve problems, and confidently move customers toward action.

If you’re comfortable on the phone, enjoy helping people, and want to build real inbound sales skills, this role is built for you.

What You’ll Own

Inbound Calls & Sales Conversations

  • Handle high-volume inbound calls with confidence and professionalism
  • Understand customer needs and recommend the right service
  • Guide conversations toward booked appointments using proven scripts
  • Build trust quickly and maintain a calm, solution-focused tone

Scheduling, Sales & Upselling

  • Book service appointments accurately and efficiently
  • Introduce and explain membership plans (Pipeline Club)
  • Identify upsell opportunities without hurting customer experience
  • Balance service + sales in every interaction

CRM & Systems Management

  • Log calls, bookings, and notes accurately in CRM systems
  • Follow structured scripts, workflows, and SOPs
  • Maintain clean and complete customer records

Customer Experience & Retention

  • Handle objections and concerns with confidence
  • De-escalate frustrated customers professionally
  • Deliver a consistent, high-quality customer experience

Team Collaboration

  • Work closely with dispatch and operations teams
  • Coordinate with offshore team members for smooth service delivery
  • Share feedback to improve scripts, tools, and workflows

What Success Looks Like

  • High call-to-booking conversion rates
  • Consistent appointment scheduling accuracy
  • Strong membership (Pipeline Club) conversions
  • Positive customer feedback and satisfaction
  • Clean, reliable CRM documentation

What Makes You a Strong Fit

  • Confident on the phone — you don’t hesitate to lead conversations
  • Naturally persuasive but still customer-first
  • Comfortable working toward clear sales targets
  • Organized and detail-oriented
  • Coachable and open to feedback
  • Thrive in fast-paced, call-heavy environments

Requirements (Must-Have)

Experience

  • Experience in:
  • Inbound sales
  • Call center sales
  • Customer service with conversion targets

Core Skills

  • Proven ability to convert inbound calls into bookings
  • Strong objection handling and upselling ability
  • Clear, professional English communication
  • Experience using CRM or call management tools

Nice to Have

  • Experience in home services (plumbing, HVAC, electrical)
  • Familiarity with field service tools like:
  • ServiceTitan
  • Experience in high-volume call environments
  • Membership or subscription sales experience

What a Typical Day Looks Like

  • Handle inbound customer calls during your shift
  • Understand customer problems and recommend solutions
  • Book appointments and present membership options
  • Log all interactions in CRM
  • Follow structured call flows and improve performance daily

In short: You turn inbound calls into revenue + satisfied customers.

Performance Metrics (KPIs)

  • Call-to-booking conversion rate
  • Membership (Pipeline Club) close rate
  • CRM accuracy and completeness
  • Call quality and customer satisfaction
  • Consistency across shifts and call volume

Why This Role Stands Out

  • Clear scripts, systems, and training (you’re not guessing)
  • Strong coaching and performance support
  • Direct impact on revenue (not just support work)
  • Opportunity to grow into:
  • Sales roles
  • Team lead positions
  • Operations roles

Interview Process

  • Initial Screening Call
  • Interview with Pavago Recruiter
  • Client Interview
  • Offer & Onboarding

Apply Now

If you can handle inbound calls, build trust fast, and confidently guide customers to a decision, this role gives you a clear path to grow in sales + customer experience.

Apply now and turn conversations into results.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.