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Open nowPosted 40 days ago

Incident Management

Workable (global search)108,016 open roles

Where
Cebu City, Cebu, Philippines
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Your applicationOpen nowIncident ManagementWorkable (global search) · Cebu City, Cebu, Philippines
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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 40 days ago

Workable (global search) median: 7 days open

The posting

Ensure operational continuity by minimizing the impact of incidents and restoring affected technological services in the shortest possible time, thereby maintaining efficient and reliable operations without service disruptions.

  • Manage efficient and timely responses.
  • Identify improvement opportunities in the management of processes of incidents and propose solutions.
  • Recognize and identify events and/or anomalies that negatively impact IT systems operations.
  • Categorize incidents based on their severity and scope, prioritizing those with the greatest impact on operations and organizational security.
  • Maintain detailed records of each incident, including root cause, resolution, and actions taken.
  • Ensure compliance with applicable regulations and alignment with the organization’s security policies and standards .
  • Minimize the impact of incidents and restore the IT services to their normal state with minimal delay
  • Mitigate similar recurring incidents.
  • Take prompt and effective action to resolve incidents and maintain the stability of IT systems.
  • Ensure efficient resource allocation and timely response to high-risk issues.
  • Enable effective communication with internal and external stakeholders as required.
  • Guarantee that incident management practices adhere to established requirements.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
  • Knowledge of IT systems (Windows, Linux, network equipment, servers, databases, etc.)
  • Knowledge of IT process management (best practices in IT service management)
  • Knowledge of computer networking
  • Knowledge of IT system authentication methods
  • Knowledge of tools such as IDS and SIEM

Other requirements (Courses, seminars, certifications, and other licenses)

  • Practical knowledge of incident management frameworks (e.g., ISO standards)
  • ITIL certification
  • Risk management training/coursework
  • CompTIA Security+ certification
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