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Open nowPosted 79 days ago

Installation & Service Engineer - Laboratory & Industrial Equipment

Workable (global search)108,016 open roles

Where
Royston, England, United Kingdom
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Your applicationOpen nowInstallation & Service Engineer - Laboratory & Industrial EquipmentWorkable (global search) · Royston, England, United Kingdom

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Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
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  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 79 days ago

Workable (global search) median: 7 days open

The posting

About AGI

Founded in Japan, AGI Group is a global engineering and technology company serving high-value chemical, pharmaceutical, energy and advanced materials industries. With a strong heritage in precision engineering and long-term customer partnerships, AGI-UK, based in Royston, has evolved from its manufacturing roots into a global solutions provider, supporting customers across the full product lifecycle — from laboratory innovation through to pilot and production scale.

Role Overview

As our UK Service Engineer, you’ll be the hands-on expert that our customers rely on —by installing systems, diagnosing issues, and delivering high-quality repairs and upgrades (warranty and non-warranty). You’ll also use the Zoho support ticket workflow, helping ensure customers get fast, practical answers and a great service experience.

The role reports to the AGI UK Head of Engineering.

Hybrid role mainly based from Royston and to/from the customer site.

Requirements

Onsite installations, service and repairs (UK customers) – 40% (approximate)

  • Deliver onsite installations and support remote/online commissioning as needed, including frequent global travel and within the UK. Often as a 2-person team.
  • Own product pre-install readiness and sign-off with both the customer and production.
  • Follow safe work practices and apply to all customer site health & safety requirements.
  • Partner with AGI Product Management, Engineering and Production to help resolve issues quickly. Capture resolution and /or enter engineering change request for product improvements.
  • Follow current production build/test methods and quality standards to ensure every installation meets expectations.
  • Take the lead on larger or more complex installs, coordinating with a second installer where needed.

Onsite service & repairs (AGI) – 40% (approximate)

  • Carry out onsite servicing and repairs of UK products, restoring performance quickly and safely.
  • Comply with UK health & safety requirements (including decontamination processes).
  • Collaborate with Product Management, Engineering and Production teams.
  • Alignment to current production build/test methods and quality standards.
  • Provide remote/online guidance for installations and service where an onsite visit isn’t required.

Customer technical support & enquiries – 20% (approximate)

  • Provide technical assistance for incoming customer support tickets (Zoho).
  • Keep support moving—triaging tickets, coordinating repairs, and keeping customers informed.
  • Plan and prioritise installations, liaising with a trusted pool of second installers for larger jobs.
  • Schedule and support customer demos, working closely with Sales and Product Management.
  • Join customer meetings for new product opportunities—helping set expectations and define pre-install requirements.
  • Build and maintain a strong product knowledge base—sharing what you learn from the field to improve support and documentation.
  • Align with wider AGI Group objectives and product roadmaps.

General Responsibilities

  • Collaborate globally to share support knowledge, product support integration, and drive best practices.
  • Contribute to planning and managing the UK Support budget (e.g., travel, spares, and service activity).

Benefits

What you will enjoy

  • The opportunity to build and reshape our support function
  • The opportunity to travel to customers locations to install AGI-UK systems
  • Having influence on product design and build methods.
  • Having a level of working flexibility
  • Being part of a larger engineering, support team.
  • Ongoing learning and professional growth opportunities.

Our employees received the following benefits:

  • 25-day holidays per years (not including bank holidays)
  • Flexible hybrid working
  • Pension scheme
  • Private health care
  • Death in service benefit
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