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Open nowPosted 47 hours ago

Intake Coordinator

Workable (global search)108,016 open roles

Where
Philippines
Work mode
Remote
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Your applicationOpen nowIntake CoordinatorWorkable (global search) · Philippines

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 47 hours ago

Workable (global search) median: 7 days open

The posting

Job Title: Intake Coordinator

Position Type: Full-Time

Working Hours: Saturday–Wednesday 12:00 PM–8:00 PM Eastern Daylight Time Salary rate: $5-$6

Job Responsibilities:

  • Provide weekend intake coverage by handling a high volume of inbound and outbound calls.
  • Guide families through a step-by-step, decision-tree intake form.
  • Gather and accurately document patient and family information in Lumary.
  • Explain intake requirements and next steps clearly and compassionately.
  • Follow up with families after the initial intake to obtain missing documentation, including:
  • Referrals
  • Diagnosis paperwork
  • Insurance information
  • Other required intake documents
  • Develop positive, professional relationships with families and serve as a reliable point of contact throughout the intake process.
  • Process intake-related faxes by uploading documents to the correct patient profile.
  • Send fax requests for missing documentation when necessary.
  • Maintain accurate, organized, and HIPAA-compliant patient records.
  • Escalate complex intake concerns or cases according to established procedures.
  • Complete assigned tasks independently while following company workflows and documentation standards.

Requirements

  • At least 1 year of previous experience in ABA services, healthcare, behavioral health, or patient intake.
  • Experience handling phone-intensive responsibilities involving both inbound and outbound calls.
  • Familiarity using Lumary and Salesforce is preferred
  • Strong experience communicating with families, patients, or caregivers.
  • Ability to communicate with compassion, patience, professionalism, and care.
  • Ability to follow structured intake forms and decision-tree workflows with minimal supervision.
  • Excellent verbal and written communication skills.
  • Ability to manage follow-ups and maintain organized patient records.
  • Professional demeanor when handling sensitive and patient-facing interactions.
  • Availability to provide weekend coverage.
  • Experience collecting referrals, diagnosis documents, and insurance information.

Basic Requirements

  • Must speak and write English clearly and professionally.
  • Must have relevant work experience.
  • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
  • Must be available to attend video meetings with camera on when required.

Technical Requirements

  • Computer: Reliable laptop or desktop computer.
  • Internet: Stable high-speed internet connection (minimum 25 Mbps).
  • Audio: Noise-canceling headset.
  • Video: Working webcam for virtual meetings.
  • Workspace: Quiet and professional work environment.

Benefits

  • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
  • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
  • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
  • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
  • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
  • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
  • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
  • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

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