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Open nowPosted 56 days ago

ISP Network Support Engineer

Workable (global search)108,016 open roles

Where
Colombia
Work mode
Remote
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Your applicationOpen nowISP Network Support EngineerWorkable (global search) · Colombia

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7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 56 days ago

Workable (global search) median: 7 days open

The posting

ISP Network Support Engineer (BGP, MikroTik, Peplink, SD-WAN & Wireless) – Remote | U.S. Hours

Position Type: Full-Time, Remote Working Hours: U.S. Business Hours On-Call: Rotating after-hours emergency support — approximately 1 week per month

About the Role

At Pavago, we’re hiring an ISP Network Support Engineer for one of our clients to support customer-facing troubleshooting and production network operations across a growing multi-WAN ISP environment.

This is not a basic helpdesk role. You’ll work directly with live network infrastructure across fiber, fixed wireless, bonded WAN, Starlink, and SD-WAN deployments, troubleshooting complex connectivity issues and maintaining reliable, high-availability services.

You’ll work hands-on with technologies including MikroTik RouterOS, Peplink SpeedFusion, BGP, OSPF, Cambium, Ubiquiti, Siklu, Aviat, and enterprise wireless infrastructure.

This role is particularly well suited to someone with hands-on ISP, WISP, FTTH, or MSP experience who is comfortable troubleshooting production networks while communicating directly with customers.

What You’ll Own

Customer Network Support & Troubleshooting

  • Diagnose customer issues involving:
  • Connectivity and outages
  • Latency and packet loss
  • Routing instability
  • VoIP and call-quality problems
  • WAN and failover performance
  • Troubleshoot bonded WAN, SD-WAN, VPN, VLAN, and wireless connectivity issues.
  • Support routers, firewalls, and Customer Premise Equipment (CPE).
  • Investigate issues across multiple layers rather than simply escalating tickets.
  • Document troubleshooting steps, root causes, and configuration changes.
  • Communicate technical findings clearly to business customers.
  • Advise customers on redundancy, failover, and network optimization.
  • Participate in rotating after-hours emergency support.

ISP Network Operations

  • Monitor and maintain:
  • Edge routing infrastructure
  • Wireless backhaul systems
  • Bonded WAN infrastructure
  • Core ISP services
  • Provision and configure customer network deployments.
  • Configure:
  • Routers
  • VLANs
  • Firewall rules
  • NAT
  • QoS
  • VPNs
  • Diagnose BGP and OSPF routing issues, routing loops, WAN instability, and failover events.
  • Maintain configuration backups, firmware updates, IP documentation, and network hardening standards.

MikroTik, Peplink & SD-WAN

  • Configure and troubleshoot MikroTik RouterOS environments.
  • Support Peplink SpeedFusion and InControl2.
  • Troubleshoot multi-WAN bonding and failover behavior.
  • Support hybrid connectivity involving:
  • Fiber
  • Fixed wireless
  • Starlink
  • 5G
  • Terrestrial WAN connections
  • Optimize redundancy and high-availability configurations.

Fixed Wireless & Backhaul Infrastructure

  • Support fixed wireless environments using:
  • Cambium
  • Ubiquiti
  • PTP/PMP architectures
  • Work with high-capacity wireless backhaul technologies including:
  • Siklu
  • Aviat
  • mmWave infrastructure
  • Support tower deployments, backhaul upgrades, and infrastructure expansion.
  • Troubleshoot signal, connectivity, capacity, and backhaul performance issues.

VoIP & QoS

  • Troubleshoot SIP and VoIP quality issues.
  • Diagnose network conditions affecting voice traffic.
  • Configure and optimize QoS policies.
  • Prioritize latency-sensitive traffic appropriately.
  • Help maintain consistent voice quality across multi-WAN environments.

Documentation & Configuration Management

  • Maintain accurate:
  • Network diagrams
  • IP documentation
  • Device configurations
  • Troubleshooting records
  • Configuration backups
  • Document root-cause findings and remediation steps.
  • Keep infrastructure documentation current following network changes.
  • Help reduce repeat incidents through accurate documentation and preventative improvements.

Technical Environment

You may work across:

Routing & Networking

  • MikroTik RouterOS
  • BGP
  • OSPF
  • TCP/IP
  • VLANs
  • NAT
  • QoS
  • VPNs

SD-WAN & Multi-WAN

  • Peplink
  • SpeedFusion
  • InControl2
  • Starlink
  • 5G
  • WAN bonding and failover

Wireless & Backhaul

  • Cambium
  • Ubiquiti
  • Siklu
  • Aviat
  • PTP/PMP
  • mmWave

Enterprise Wi-Fi

  • Cambium cnMaestro
  • UniFi

Voice

  • SIP
  • VoIP
  • QoS and voice optimization

Required Experience & Skills

  • Hands-on networking experience within an ISP, WISP, FTTH, MSP, or similar production network environment.
  • Strong experience troubleshooting:
  • Routing
  • Switching
  • WAN connectivity
  • Network outages
  • Failover systems
  • Hands-on experience configuring:
  • Routers
  • Firewalls
  • VLANs
  • VPNs
  • Strong understanding of:
  • TCP/IP
  • NAT
  • QoS
  • VLANs
  • BGP
  • OSPF
  • Ability to troubleshoot live production networking issues methodically.
  • Strong documentation and root-cause analysis skills.
  • Strong written and verbal English communication.
  • Ability to communicate effectively with both technical teams and customers.
  • Comfortable working independently in a remote environment.
  • Availability for rotating after-hours emergency support.

Strongly Preferred

  • Hands-on MikroTik RouterOS expertise.
  • Experience with Peplink, SpeedFusion, and InControl2.
  • Experience with:
  • Cambium
  • Ubiquiti
  • Siklu
  • Aviat
  • Fixed wireless or WISP deployment experience.
  • PTP/PMP and mmWave backhaul experience.
  • Starlink or hybrid WAN experience.
  • VoIP troubleshooting experience involving:
  • SIP
  • QoS
  • Voice-quality optimization
  • Experience supporting multi-WAN and high-availability network environments.

What Makes You a Strong Fit

  • You’ve worked on real production networks, not only lab environments.
  • You can troubleshoot complex connectivity problems without immediately escalating them.
  • You understand how routing, WAN links, wireless infrastructure, and failover interact.
  • You remain calm and methodical during outages.
  • You care about uptime, redundancy, and network reliability.
  • You can explain complex network problems clearly to customers.
  • You take ownership of an issue through diagnosis and resolution.
  • You proactively look for ways to prevent repeat incidents.

What a Typical Day Looks Like

Your day may include:

  • Troubleshooting customer connectivity, latency, and routing issues.
  • Investigating BGP/OSPF or multi-WAN failover problems.
  • Configuring MikroTik routers, VLANs, VPNs, firewalls, and QoS.
  • Monitoring wireless backhaul and ISP infrastructure.
  • Provisioning new customer connections.
  • Troubleshooting Peplink SpeedFusion or bonded WAN deployments.
  • Investigating VoIP quality issues.
  • Supporting infrastructure expansions and network upgrades.
  • Updating configuration records and network diagrams.
  • Coordinating with engineering and field teams on escalations.

In short: you help keep production ISP infrastructure stable, scalable, and highly available while solving complex customer and network issues across modern wired, wireless, and SD-WAN environments.

Key Metrics for Success

  • Fast and accurate ticket resolution.
  • High network uptime and reliability.
  • Reduced repeat incidents and escalations.
  • Successful customer provisioning.
  • Effective resolution of routing and failover issues.
  • Accurate network documentation and configuration management.
  • Strong customer satisfaction and communication quality.

Why This Role Stands Out

  • Hands-on exposure to real ISP/WISP production infrastructure.
  • Work directly with BGP, MikroTik, Peplink, SD-WAN, wireless backhaul, and multi-WAN environments.
  • Exposure to modern connectivity technologies including Starlink and hybrid WAN.
  • Strong technical ownership rather than basic Tier 1 support.
  • Opportunity to work across both customer-facing troubleshooting and infrastructure operations.
  • Clear growth opportunities into:
  • Senior Network Engineer
  • ISP Network Engineer
  • Infrastructure Engineer
  • Network Operations Lead
  • Network Architect

Interview Process

  • Initial Screening Call
  • Technical Interview
  • Practical Network Troubleshooting Scenario
  • Final Interview
  • Offer & Onboarding

Apply Now

If you have hands-on ISP/WISP networking experience, understand BGP, MikroTik, multi-WAN, SD-WAN, and wireless infrastructure, and enjoy solving complex production networking problems, we’d love to hear from you.

Apply today and help maintain reliable, high-performance connectivity across modern ISP and hybrid network environments.

#NetworkEngineer #ISPJobs #WISP #MikroTik #Peplink #BGP #SDWAN #NetworkSupport #NetworkOperations #WirelessNetworking #Ubiquiti #Cambium #Starlink #VoIP #RemoteJobs #NetworkingJobs

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