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Open nowPosted 17 days ago

IT Analyst II - Manufacturing Technology Support

Workable (global search)108,016 open roles

Where
Mascot, TN, United States
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Your applicationOpen nowIT Analyst II - Manufacturing Technology SupportWorkable (global search) · Mascot, TN, United States

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 17 days ago

Workable (global search) median: 7 days open

The posting

We are seeking an experienced IT Analyst II to provide hands-on technology support within a fast-paced manufacturing environment. This position combines advanced end-user support, infrastructure administration, plant-floor technology support, and small-scale project leadership.

The ideal candidate is a strong technical troubleshooter who can independently resolve complex issues, identify root causes, improve system reliability, and work closely with production teams, site leadership, corporate IT, and external vendors.

This is a hands-on, site-based IT role supporting both traditional business technology and technology used throughout manufacturing operations.

Responsibilities:

Technical Support & Troubleshooting:

  • Provide Tier II technical support for PCs, Windows environments, Microsoft 365, printers, RF devices, handheld equipment, labeling systems, and related hardware.
  • Diagnose and resolve complex hardware, software, operating system, application, and connectivity issues.
  • Perform root cause analysis on recurring problems and implement corrective actions to reduce downtime.
  • Maintain accurate service tickets, technical documentation, change records, and knowledge-base materials.
  • Support users across both office and manufacturing environments.

Infrastructure & Systems Administration:

  • Support Active Directory, including user accounts, groups, permissions, and basic Group Policy administration.
  • Work with SCCM / endpoint management tools for software deployments, device management, and system updates.
  • Perform Windows imaging, workstation deployments, hardware replacements, and user profile migrations.
  • Support print services, network-connected equipment, and manufacturing-floor devices.
  • Troubleshoot basic LAN/WAN and wireless connectivity issues and coordinate more complex escalations with infrastructure teams.
  • Assist with backup verification, system recovery, disaster recovery testing, and infrastructure health checks.

Manufacturing & Plant Technology:

  • Provide hands-on support for technology used within a manufacturing or industrial environment.
  • Troubleshoot shop-floor computers, RF equipment, scanners, handheld devices, label printers, and integrated production technology.
  • Support manufacturing and operational systems according to established procedures and standards.
  • Document system dependencies, recovery procedures, common failure points, and troubleshooting processes.
  • Work directly with operations and production teams to minimize technology-related downtime.
  • Projects & Continuous Improvement
  • Lead smaller IT projects from planning through implementation and completion.
  • Coordinate timelines, stakeholders, vendors, communications, and project risks.
  • Support hardware/software refreshes, infrastructure upgrades, system deployments, and technology improvement initiatives.
  • Identify opportunities to improve standardization, system reliability, first-time-fix rates, and overall support efficiency.
  • Develop technical procedures, job aids, and site support documentation.

Requirements

  • Associate degree in Information Technology, Computer Science, or a related field with 3+ years of relevant experience, or
  • Bachelor's degree in a related technical field with approximately 2–4 years of relevant experience.
  • Previous IT support experience within manufacturing, industrial, warehouse, or distribution environments strongly preferred.
  • Strong working knowledge of Microsoft Windows and Microsoft 365.
  • Experience with Active Directory, SCCM, endpoint management, device deployment, and print services.
  • Experience troubleshooting PCs, printers, scanners, RF devices, handheld equipment, and network-connected devices.
  • Working knowledge of basic LAN/WAN networking and wireless troubleshooting.

Benefits

  • Direct Hire
  • Health, dental, and vision employee benefit package
  • 401k
  • PTO
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