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Open nowPosted 72 days ago

IT Generalist

Workable (global search)107,990 open roles

Where
Burr Ridge, IL, United States
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Your applicationOpen nowIT GeneralistWorkable (global search) · Burr Ridge, IL, United States

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 72 days ago

Workable (global search) median: 6 days open

The posting

The IT Generalist provides advanced technical support across a wide range of systems, applications, and infrastructure. This role serves as the escalation point for Tier 1 technicians, resolving complex issues, maintaining core IT systems, and ensuring reliable day‑to‑day operations for end users. The ideal candidate is a versatile problem‑solver with strong troubleshooting skills, excellent communication and custom service, and the ability to work independently in a fast‑paced environment. Reports directly to IT Director. This role is in-person at our corporate office in Burr Ridge, IL.

Schedule: Monday-Friday (8:30am-5pm); on call requirement once every 3 weeks

Specific Duties

  • Resolve escalated incidents related to hardware, software, networking, and user accounts.
  • Troubleshoot issues involving Windows 11, Microsoft 365, VPN, printers, and line‑of‑business applications.
  • Provide remote and on‑site support for end users.
  • Complete new user logins and terminations.
  • Complete new user training.
  • Familiar with internet service providers and service set up for the opening of new office locations
  • Participate in patching, security, and system hardening efforts leveraging RMM tools configuration baselines
  • Assist with IT projects, documentation, upgrades, and deployments
  • Monitor refrigeration temperatures.
  • Adhere to HIPAA and PCI security standards
  • Follow least-privilege access controls and secure configuration practices
  • Participate in security awareness and incident response procedures
  • Other duties and tasks as assigned.

Requirements

Education and Relevant Job Experience:

  • Associate’s or Bachelor’s in IT preferred.
  • Minimum of 3-4 years of help desk experience.
  • Comfortable in fast-paced, multi-site environments
  • On-call coverage

Physical Requirements:

  • Ability to use a computer and telephone
  • Requires prolonged sitting
  • Ability to lift and move 50 lbs

Benefits

  • Health Insurance
  • Dental insurance
  • Vision insurance
  • Disability insurance
  • Life insurance
  • Paid time off
  • 401(k)- Profit Sharing

Salary

  • $68,000-$75,000/year
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