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Open nowPosted 11 days ago

IT Helpdesk Agent

Workable (global search)109,826 open roles

Where
South Africa
Work mode
Remote
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Your applicationOpen nowIT Helpdesk AgentWorkable (global search) · South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 11 days ago

Workable (global search) median: 2 days open

The posting

Salary: R29 000 – R32 000 per month

Remote Recruitment is hiring an IT Helpdesk Agent for a UK-based employer, fully remote from South Africa.

Role overview

You'll be the first point of contact for a UK team's IT issues, troubleshooting problems and keeping people working.

Key responsibilities

  • Provide first-line support for hardware, software and account issues
  • Log, track and resolve tickets in the helpdesk system
  • Reset passwords and manage user access via Active Directory
  • Escalate complex issues to second-line support
  • Document fixes and update the internal knowledge base

What you'll need

  • Experience with Active Directory and user account management
  • Experience in a first-line IT support or helpdesk role
  • Comfort troubleshooting common hardware and software issues
  • Reliable home internet and a quiet space for UK-hours work
  • Clear communication when explaining fixes to non-technical users

Nice to have

  • Familiarity with remote support tools
  • Experience with ticketing systems such as Zendesk or Freshdesk
  • A relevant IT certification

What's on offer

A permanent, fully remote role with a UK employer, working 09:00–17:00 UK time (11:00–19:00 SAST), with room to grow into second-line support.

  • You join one UK employer's team full-time, not a freelance marketplace or a rotating pool of clients
  • No commute: work from anywhere in South Africa with reliable internet
  • A clear hiring process run by Remote Recruitment, from application through to your introduction to the employer

How to apply

Apply with an up-to-date CV. Shortlisted applicants are invited to a short recorded video interview, and successful candidates are then introduced to the UK employer. Please make sure you have a stable internet connection and a quiet workspace before applying.

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