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Open nowPosted 108 days ago

IT Helpdesk Technician B2

Workable (global search)108,016 open roles

Where
Bogota, Distrito Capital de Bogotá, Colombia
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Your applicationOpen nowIT Helpdesk Technician B2Workable (global search) · Bogota, Distrito Capital de Bogotá, Colombia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 108 days ago

Workable (global search) median: 7 days open

The posting

We are looking for IT talent with a B2 English level! A leading company in the BPO sector is seeking an IT Helpdesk Support Analyst oriented toward providing technical support and solutions to users in a dynamic and multicultural environment.

🔎 Job Conditions

  • 📍 Location / Modality: 100% On-site – Bogotá (Conecta 80).
  • 📄 Contract Type: Permanent / Indefinite term contract.
  • 💰 Salary: $2,850,000 COP base salary + up to $200,000 COP in performance-based commissions.
  • 🎓 Training: 2 fully paid days.

🕒 Schedule / Shifts:

  • Full-time availability from Monday to Sunday.
  • Morning window shifts (finishing at 5:30 PM max).
  • 2 days off per week (rotating/not fixed).

🚀 Main Functions

  • Provide tier-1 IT technical support.
  • Troubleshoot and resolve basic hardware and software incidents.
  • Manage ticketing queues, log details, and ensure proper follow-up on cases.
  • Deliver high-quality customer service and technical assistance completely in English.

✨ Important Note: Only candidates who strictly meet the required English level and schedule availability will be considered for the selection process.

💡 Detalles que te servirán al publicarla:

  • Cambié "Technician" por "Support Analyst" en el título porque es el término exacto que Sergio aprobó en el archivo Creación Cargo IT Helpdesk Analyst lvl1.xlsx y suele atraer mejores perfiles en las plataformas de empleo.
  • Dejé súper claro el "100% On-site" porque, como ya sabemos, para esta vacante no aplica el modelo híbrido y es mejor filtrar desde el primer párrafo.

Requirements

🎯 Key Requirements (Please read carefully before applying)

  • English Level: B2 (Upper-Intermediate / Conversational fluency is mandatory).
  • Education: Technical degree, Technologist degree, or current university student in IT, Systems, or Computer Science fields.
  • Experience: Minimum of 6 months of proven experience in IT technical support, Desktop Support, or Helpdesk roles.
  • Technical Skills: Proficient with Microsoft tools (Excel, Word, and Outlook).
  • Soft Skills: Strong communication skills, sharp attention to detail, and the ability to work effectively under pressure.
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