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Open nowPosted 3 days ago

IT HelpDesk Tier 2 - NJ

Workable (global search)108,016 open roles

Where
Lakewood, NJ, United States
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Your applicationOpen nowIT HelpDesk Tier 2 - NJWorkable (global search) · Lakewood, NJ, United States

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 3 days ago

Workable (global search) median: 7 days open

The posting

CubX Inc. is a fast-growing managed service provider (MSP) dedicated to delivering modern, secure IT solutions and exceptional support to business clients. With a cloud-first approach and a strong emphasis on client relationships, CubX Inc. empowers organizations to achieve their technology goals while maintaining robust security and operational efficiency.

As a Help Desk Technician II, you will play a critical role in supporting clients' IT environments, resolving complex technical issues, and ensuring seamless operations across a variety of platforms and services. You will be part of a collaborative team that values innovation, proactive problem-solving, and continuous learning.

Key responsibilities include:

  • Provide Level 2 help desk support for Windows, macOS, and mobile devices (iOS/Android)
  • Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, Security & Compliance, and OneDrive
  • Configure and troubleshoot networking components (DNS, DHCP, VLANs, VPNs, firewall rules) across SonicWall, Meraki, and UniFi hardware
  • Manage endpoints using Intune and Windows Autopilot; assist with Azure administration (Azure AD, VMs, networking, resource management)
  • Configure email security records (SPF, DKIM, DMARC) and perform hardware/software troubleshooting, patching, and driver updates
  • Utilize ITSM/ticketing tools to manage support tickets and maintain accurate documentation
  • Assist with IT projects, including on-site hardware installations, network setups, software migrations, and cloud deployments
  • Participate in occasional after-hours/on-call support and provide client training on IT best practices and security
  • Proactively identify and remediate potential issues while building and maintaining positive client relationships

Requirements

Required Qualifications:

  • 2+ years of IT/help desk experience in a professional environment
  • Level 2 desktop support and troubleshooting experience for Windows and macOS endpoints
  • Advanced Microsoft 365 administration experience (Exchange Online, SharePoint, Teams, Security & Compliance, OneDrive)
  • Hands-on networking configuration and troubleshooting experience (DNS, DHCP, VLANs, VPN/remote access, firewall rules) with network hardware such as SonicWall, Meraki, or UniFi
  • Experience administering Azure AD, Active Directory, and Group Policy (GPOs), plus basic Azure administration (VMs, networking, resource management)
  • Experience participating in IT projects (on-site hardware installations, network setups, software migrations, and cloud services deployments)
  • Experience using at least one ITSM/ticketing tool
  • Strong communication skills for providing technical updates directly to clients in a support context
  • Authorized to work in the United States
  • Able to travel to client sites approximately 15% of the time
  • Available for after-hours/on-call support on a rotating schedule

Preferred Qualifications:

  • Bachelor’s degree in Computer Science or an IT-related field
  • Experience using Windows Autopilot for device provisioning and deployment
  • Experience configuring email authentication/security records (SPF, DKIM, DMARC)
  • Experience with Microsoft Entra ID (Azure AD) advanced features, including Conditional Access policies
  • PowerShell scripting experience
  • Holds at least one relevant certification: CompTIA A+, Network+, Security+, CCNA, or Microsoft MS-100/MS-101

Benefits

  • Competitive salary of $55,000–$75,000 USD
  • Paid time off and company holidays
  • Health, dental, and vision insurance options
  • 401(k) retirement plan with company match
  • On-site gym for employee wellness
  • Modern, collaborative office environment
  • Ongoing training and professional development
  • Opportunity to work with cutting-edge technology
  • Team events and employee appreciation initiatives
  • Strong company culture focused on innovation and teamwork
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