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Open nowPosted 83 days ago

IT Operations Engineer (AL-FNC260713 001/03)

Workable (global search)108,016 open roles

Where
Singapore
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Your applicationOpen nowIT Operations Engineer (AL-FNC260713 001/03)Workable (global search) · Singapore

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 83 days ago

Workable (global search) median: 7 days open

The posting

We are seeking IT Operations Engineers to be a part of our client's operations team. This position plays a key role in maintaining the availability, performance, and reliability of customers' SD-WAN environments and broader IT infrastructure. The successful candidate will have strong technical expertise, excellent troubleshooting abilities, and the capability to thrive in a fast-paced, operations-driven environment.

Key Responsibilities

Network Monitoring & Technical Support

  • Continuously monitor and maintain network infrastructure, including routers, switches, firewalls, SD-WAN, and wireless networking solutions.
  • Provide first-line support for network and infrastructure incidents, conducting initial diagnosis and troubleshooting to restore services promptly.

Incident & Service Management

  • Manage and resolve operational incidents in accordance with established procedures, service-level agreements (SLAs), and escalation processes.
  • Accurately record incidents, investigations, actions taken, and resolutions within the incident management platform.

SD-WAN Operations & Change Management

  • Implement approved service requests and operational changes across a range of SD-WAN technologies, including Cisco Viptela, VMware VeloCloud, RansNet, Silver Peak, and Fortinet.
  • Support change implementation activities while ensuring minimal service disruption and adherence to change management standards.

Operational Monitoring & Maintenance

  • Conduct routine system health checks, performance monitoring, and log analysis to identify and address potential issues proactively.
  • Ensure all recurring operational activities are completed within agreed timelines and service commitments.
  • Troubleshoot infrastructure-related issues and work closely with internal specialists, vendors, and external partners where necessary.
  • Participate in preventive maintenance, service optimization, and continuous improvement initiatives.

Communication & Stakeholder Management

  • Collaborate effectively with internal teams, stakeholders, and end users to ensure smooth operational support.
  • Provide timely updates regarding incident progress, operational activities, and service restoration efforts.

Security & Compliance

  • Adhere to organizational policies, security standards, and regulatory requirements to ensure secure and compliant IT operations

Requirements

  • Diploma or Degree in Information Technology, Computer Networking, Computer Science, or a related discipline.
  • Minimum 1–2 years of experience in IT infrastructure operations, network support, or technical support roles covering LAN, WAN, Cloud, or related technologies.
  • Fresh graduates who possesses relevant knowledge and understanding of required skillset can be considered.
  • Professional certifications such as ITIL, CCNA, CCNP, VMware, SD-WAN vendor certifications, or equivalent credentials will be an advantage.
  • Strong analytical thinking, troubleshooting skills, and a keen interest in network performance, reliability, and information security.
  • Excellent written and verbal communication skills in English, along with strong interpersonal abilities.
  • Applicants should clearly indicate their relevant certifications and hands-on experience with the technologies listed.

Preferred Technical Skills

SD-WAN Technologies

  • Experience supporting or operating SD-WAN solutions such as:
  • Cisco Viptela
  • VMware VeloCloud
  • RansNet
  • Silver Peak
  • Fortinet
  • Ability to execute operational changes, perform troubleshooting, and coordinate escalations when required.

Enterprise Wireless Networking

  • Exposure to enterprise wireless solutions including:
  • Cisco Wireless
  • Aruba
  • Ruckus
  • Meraki
  • Equivalent enterprise WLAN platforms
  • Experience supporting and troubleshooting wireless LAN environments, including:
  • Access Points (APs)
  • Wireless Controllers
  • Cloud-managed wireless platforms

Work Schedule

This position operates on a 24x7 shift rotation to support continuous service delivery.

  • 12-hour rotating shifts (Day and Night)
  • Shift timings:
  • Day Shift: 8:30 AM – 8:30 PM
  • Night Shift: 8:30 PM – 8:30 AM
  • Work pattern: 2 days on, 2 days off, rotating between day and night shifts.
  • Includes coverage during weekends and public holidays.
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