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Open nowPosted 4 days ago

IT Operations Team Coordinator

Workable (global search)107,990 open roles

Where
Poznań, Greater Poland Voivodeship, Poland
Work mode
Remote
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Your applicationOpen nowIT Operations Team CoordinatorWorkable (global search) · Poznań, Greater Poland Voivodeship, Poland

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 4 days ago

Workable (global search) median: 6 days open

The posting

Netguru is a trusted partner in digital commerce. The company helps leading brands modernize B2B solutions, marketplaces, and retail ecosystems. Since 2008, it has empowered businesses with cutting-edge technology, AI-powered personalization, and world-class engineering and design teams. A certified B Corporation®, Netguru is trusted by major brands including IKEA, VW, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted.

Currently, we are looking for a passionate and proactive Senior IT System Engineer. If you are a proactive problem-solver with a hands-on approach – apply now!

Salary:

  • up to 16,500 PLN gross (Contract of Employment)
  • up to 20,000 PLN nett (B2B Contract)

Tasks & Responsibilities:

  • Ownership and subject matter expert for tools such as: Google Workspace, Azure, O365, Make, Jira,1Password, Slack
  • Conducting regular meetings with your team members,
  • Assigning tasks to them and consulting on their progress,
  • Monitoring happiness and atmosphere within the team,
  • Gathering, giving and acting on feedback for team members,
  • Taking care of their development and helping people get the most out of their potential,
  • Planning development budget,
  • Executing HR processes: vacation monitoring, being involved in onboarding and offboarding processes, conducting performance reviews, being a key participant in appraisal and salary review process,
  • Connecting people with the company’s strategy, NG processes and keeping them up-to-date with the company news.

Additionally, you will be responsible for more operational tasks such as:

  • Managing day-to-day operations of the Service Desk Team at Netguru,
  • Ensuring set KPIs and SLAs are met in order to deliver the best quality of service to internal stakeholders,
  • Co-creating and monitoring policies and procedures for Service Desk Team,
  • Handling queries and escalations from stakeholders,
  • Managing and communicating change in the department and to the organisation,
  • Monitoring of hardware stock, responsibility of orders and EOL processes,
  • Resource allocation/scheduling to meet the demands of delivering a service and managing changing priorities and issues,
  • Anticipating the impact of business decisions on team’s operations and taking appropriate action,
  • Handling cross-departmental cooperation when dealing with shared responsibility areas.

Requirements

  • Very good command of written and spoken Polish (min. C1) and English (min. B2),
  • Experience in managing a team of at least 3-5 people,
  • Experience with tools such as: Google Workspace, Azure, O365, Make, Jira,1Password, Slack.
  • Experience in working in an IT environment (working in an Agile environment is a plus),
  • Experience in working with ITSM or similar framework,
  • Experience in use of one of the following ITSM tools: Jira SM, Zendesk, Freshdesk, Service Now,
  • Experience in managing hardware asset registry for laptops, accessories etc.,
  • Experience in working in a fast changing company (e.g. software development organisation),
  • ITIL Foundation Certificate,
  • Ability to motivate and grow your team,
  • Are proactive and a good team player.
  • Experience managing macOS and Windows endpoints.

Benefits

Perks & benefits:

  • UoP (CoE): Access to the WorkSmile platform offering benefits adapted to your preferences:
  • Multisport card,
  • Private health insurance package,
  • Life insurance,
  • And hundreds of other options to choose from 15 categories (shopping, leisure, travel, food, etc.).
  • UoP (CoE): PLN 175 monthly lump sum (ryczałt) for remote employees.
  • B2B: Discounts on Apple products.
  • Various internal initiatives: Team workshops and integration events, webinars, and knowledge sharing sessions.

Here's what you can expect from the recruitment process:

  • First, you'll meet with one of our recruiters to get to know each other better.
  • If everything goes well, you'll have the opportunity to meet with the Hiring Manager for technical/manager's interview

Looking for a freelance job? Check out our Career Page and find out more about our open recruitment processes.

If you need any disability-related adaptation at any step of the recruitment process – simply let the recruiter know! We'd be happy to help.

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