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Open nowPosted 55 days ago

IT Service and Support Engineer for Helpdesk - Office Based Umhlanga

Workable (global search)108,016 open roles

Where
Umhlanga, KwaZulu-Natal, South Africa
Work mode
On site
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Your applicationOpen nowIT Service and Support Engineer for Helpdesk - Office Based UmhlangaWorkable (global search) · Umhlanga, KwaZulu-Natal, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 55 days ago

Workable (global search) median: 7 days open

The posting

The Opportunity

Ready to level up your IT career?

We’re on the hunt for a driven, customer-obsessed Level 3 IT Support Engineer to join our fast-growing team supporting a UK-based Managed Service Provider.

This isn’t your average support role. You’ll be right in the middle of the action—solving real problems, supporting live environments, and playing a key role in onboarding and upgrading client systems.

If you thrive in a fast-paced environment, love solving complex technical challenges, and want to be part of a team that delivers real impact daily—this is for you.

What You’ll Be Doing

  • Taking ownership of Level 3 escalations—diagnosing, troubleshooting, and resolving issues with confidence
  • Managing ticket queues like a pro—meeting SLAs and keeping clients informed every step of the way
  • Supporting the 1st and 2nd Line team when it matters most (especially during busy periods)
  • Assisting with client onboarding, upgrades, and implementations across systems, hardware, and infrastructure
  • Keeping documentation sharp, accurate, and always up to date
  • Spotting trends, recurring issues, and contributing to continuous service improvements

What You Bring

  • Proven experience in an MSP environment (non-negotiable)
  • A strong customer-first mindset—you genuinely care about outcomes
  • Confidence communicating with users at all levels (from non-tech to technical stakeholders)
  • The ability to prioritise, troubleshoot, and deliver under pressure
  • A proactive, solutions-driven approach—you don’t wait, you act
  • Strong organisational skills with the ability to juggle multiple priorities

Requirements

Your Tech Toolkit

You’ll need solid experience in:

  • Microsoft Windows Server
  • Windows 10/11
  • Active Directory (user & group management)
  • Microsoft 365 / Office 365 administration
  • Networking fundamentals (DNS, DHCP, VLANs = a bonus)

Bonus points if you’ve worked with:

  • Microsoft Azure
  • PSA tools (Autotask or similar)
  • Backup & DR solutions (Veeam, Datto)
  • MS-102 (Microsoft 365 Administrator)

The Bottom Line

We’re looking for someone who doesn’t just “do the job” — we want someone who owns it, improves it, and elevates it.

If that sounds like you… Apply now and let’s build something great together.

Benefits

Why Join Growth Resourcing?

  • Competitive salary with strong growth potential
  • Be part of a scaling business backed by UK sales leaders
  • Work in a high-performance, supportive environment
  • Real career progression opportunities—we grow people, not just teams
  • Learn fast, move fast, and make an impact from day one
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