Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 27 days ago

IT Support Engineer (Microsoft 365) - Office Based

Workable (global search)107,990 open roles

Where
Umhlanga, KwaZulu-Natal, South Africa
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Support Engineer (Microsoft 365) - Office BasedWorkable (global search) · Umhlanga, KwaZulu-Natal, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 27 days ago

Workable (global search) median: 6 days open

The posting

Role Overview

We are looking for a Senior 2nd Line IT Support Engineer to join our technical support team. The role focuses heavily on Microsoft 365, supporting multiple client environments, owning tickets from start to finish, and resolving issues to the root cause.

Key Responsibilities

  • Manage and resolve tickets within agreed SLAs, taking ownership from initial contact through to resolution.
  • Provide advanced 2nd line support across Microsoft 365 environments.
  • Troubleshoot and administer Entra ID, Exchange Online, SharePoint, OneDrive, Teams and Intune.
  • Manage user access, licensing, MFA, Conditional Access, and security policies.
  • Support Microsoft Defender, compliance, retention, DLP and eDiscovery where required.
  • Perform root cause analysis and implement permanent solutions.
  • Support tenant onboarding, configuration and migration activities.
  • Maintain accurate ticket notes, client updates and technical documentation.
  • Work across multiple client tenants while following agreed standards and change controls.
  • Identify recurring issues and recommend automation or standardisation.
  • Escalate complex issues appropriately with clear technical handovers.

Requirements

  • Proven 2nd-line IT support experience.
  • Strong hands-on Microsoft 365 experience.
  • Good knowledge of Entra ID/Azure AD and Exchange Online.
  • Experience with Windows 10/11 and modern workplace environments.
  • Hands-on experience with Microsoft Intune.
  • Confident using PowerShell for administration and troubleshooting.
  • Strong understanding of identity, access management, and security.
  • Excellent troubleshooting, communication, and client-facing skills.
  • Ability to manage competing priorities across multiple clients and tickets.

Desirable

  • Experience working within an MSP or multi-tenant environment.
  • Knowledge of Azure IaaS/PaaS.
  • Experience with PSA/RMM platforms.
  • Exposure to M365 backup, archiving, or third-party tools.

Personal Attributes

  • Takes ownership and follows issues through to resolution.
  • Focuses on permanent solutions rather than repeat fixes.
  • Methodical and proactive with documentation.
  • Comfortable escalating when required.
  • Able to work effectively under pressure and manage interruptions.

Benefits

  • Competitive salary package
  • Ongoing Microsoft 365 and technical training
  • Opportunities to work with a range of UK-based clients and technologies
  • Exposure to Microsoft Azure, Intune, Entra ID and cybersecurity
  • Career progression into senior engineering and specialist roles
  • Supportive team environment with knowledge sharing and mentoring
  • Opportunities to work on migrations, projects and automation
  • Professional development and certification support
  • Modern working environment with a focus on continuous improvement
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.