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Open nowPosted 8 hours ago

IT Support Level 2

Workable (global search)107,768 open roles

Where
Colombia
Work mode
Remote
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Your applicationOpen nowIT Support Level 2Workable (global search) · Colombia

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  4. CV RocketApplied on Workable (global search)'s own form.

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The clock on this job

Early applications get read.

10.3% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 10.3%7 days
  4. 15.9%14 days
  5. 34.1%30 days
This job: posted 8 hours ago

Workable (global search) median: 6 days open

The posting

We are looking for a skilled and proactive IT Support Specialist – Level 2 (Mid-Senior) to provide advanced technical support, troubleshoot complex IT issues, and maintain reliable IT infrastructure for a U.S.-based organization.

The ideal candidate has strong technical expertise across operating systems, server administration, networking, and cloud services, combined with excellent customer service and problem-solving skills. This role is ideal for someone who enjoys resolving technical challenges, managing multiple support requests, and delivering efficient IT solutions.

Duties / Task to Perform

  • Provide Level 2 technical support, resolving hardware, software, system, and network-related issues.
  • Troubleshoot and maintain Windows, macOS, Linux (Debian and Proxmox), and Windows Server environments.
  • Administer and support Microsoft 365 (Office 365) and Google Workspace environments.
  • Perform remote software installations, configurations, updates, and maintenance.
  • Troubleshoot network connectivity issues, manage IP addressing, and support local network administration.
  • Configure and maintain antivirus, firewall, VPN, email filtering, and DNS security solutions.
  • Support backup and virtualization environments, including Proxmox and Hyper-V.
  • Manage remote access and troubleshooting tools such as ConnectWise and RustDesk.
  • Monitor, update, prioritize, and resolve technical support tickets using ticketing systems.
  • Create and maintain accurate technical documentation, troubleshooting procedures, and knowledge base articles.
  • Communicate professionally with users, providing clear explanations and timely updates on technical issues.
  • Escalate unresolved or highly complex incidents to higher-level technical teams when necessary.

Requirements

  • Mid-senior-level experience in IT technical support, help desk operations, or systems administration, with strong Level 2 troubleshooting capabilities.
  • Advanced troubleshooting skills across Windows, macOS, and Linux operating systems.
  • Strong experience administering Windows Server and Linux server environments, including Debian and Proxmox.
  • Advanced knowledge of Microsoft 365 and Google Workspace administration.
  • Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, IP addressing, and network troubleshooting.
  • Experience managing firewalls, VPNs, and network security solutions such as pfSense, UniFi, and OPNsense.
  • Experience administering antivirus solutions, email security, and DNS filtering.
  • Familiarity with virtualization and backup technologies, particularly Proxmox and Hyper-V.
  • Basic to intermediate scripting skills using PowerShell and Bash.
  • Experience with remote support and connection tools such as ConnectWise and RustDesk.
  • Proficiency in ticket management systems, including ConnectWise or similar platforms.
  • Experience creating and maintaining IT documentation using IT Glue or similar knowledge management platforms.
  • Strong analytical thinking, attention to detail, and problem-solving abilities.
  • Excellent customer service and communication skills, with the ability to explain technical concepts clearly.
  • Ability to prioritize multiple technical requests, work independently, and collaborate effectively with escalation teams.

Schedule: Monday through Friday, 8:30am to 5:30pm (EST)

Benefits

  • Fully remote work environment
  • Stable, long-term collaboration
  • Clear scope of responsibilities and structured workflows
  • Training and onboarding support
  • Opportunity to work with international teams
  • Exposure to modern tools and professional processes
  • Supportive and collaborative work culture
  • Opportunity for skill development and career growth

📌 Before You Apply, Please Read:

At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:

⏰ These are professional roles with set schedules defined by the client.

Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.

🤝 You will be part of the client’s team.

You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

📈 KPIs and goals matter.

Your performance will be measured to ensure alignment with client expectations and project objectives.

🧑‍🏫 Training may be required.

You might need to complete training to fully understand your role, tools, and client processes.

🎯 Commitment and responsibility are essential.

We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

🚀 Ready to grow your career with us?

Apply only if you are ready to commit, learn, and take ownership of your role.

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