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Open nowPosted 5 days ago

IT Support Specialist

Workable (global search)108,016 open roles

Where
Philippines
Work mode
Remote
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Your applicationOpen nowIT Support SpecialistWorkable (global search) · Philippines

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 5 days ago

Workable (global search) median: 7 days open

The posting

Overview

We are seeking a skilled IT Support Specialist to maintain daily IT operations, resolve system issues, and support infrastructure in coordination with vendors.

Core Responsibilities

Infrastructure & Network

  • Monitor and support network and infrastructure stability.
  • Coordinate with Lanworks on firewall and server issues.
  • Escalate complex incidents as needed.

Server & Systems

  • Support Domain Controller administration.
  • Maintain File Server, Database Server, and Remote Desktop systems.
  • Perform routine system monitoring and maintenance.

Microsoft 365 & Collaboration

  • Manage Microsoft 365 users, licenses, and SharePoint access.
  • Coordinate licensing requests with IT Weapons Inc.

Applications & Internal Systems

  • Provide daily support for MedaPlus and Bos+.
  • Resolve production issues during business hours.

Telecommunications & Office Systems

  • Support telecom systems and office hardware.
  • Coordinate printer and fax services with vendors.

Technical Support

  • Provide user support for hardware, software, and internet issues.
  • Escalate high-impact issues when necessary.

IT Onboarding & Offboarding

  • Execute setup and removal of user accounts, devices, and access.
  • Follow documented security procedures.

PowerShell Scripting: Leveraging PowerShell scripts to manage Exchange/M365 mailbox permissions and streamline user provisioning.

Incident Response & Security: Investigating and tracking down account compromises across client tenants.

System Administration: Managing enterprise app deployments via M365 Admin and handling complete workstation deployment and provisioning.

Requirements

Required Qualifications

  • 2-3+ years of hands-on IT infrastructure and support experience in an organization of similar complexity.
  • Strong experience in:
  • Network and server administration
  • Virtualized server environments
  • Microsoft 365 administration
  • Firewall and security support
  • Coding and programming experience, including C#, with ability to troubleshoot production environments.
  • Experience supporting legacy systems in live environments.
  • Strong coordination experience working with external IT vendors.
  • Fluent in spoken and written English with clear communication skills.
  • Strong troubleshooting mindset with the ability to respond quickly to operational issues.

Benefits

  • Opportunities for growth and advancement
  • Competitive compensation package, including HMO
  • Paid time off, including US holidays and vacation
  • Full-time (40 hours per week)
  • Remote (Philippines-based)
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