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Open nowPosted 4 days ago

IT Systems & Automation Specialist

Workable (global search)108,016 open roles

Where
Peru
Work mode
Remote
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Your applicationOpen nowIT Systems & Automation SpecialistWorkable (global search) · Peru

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 4 days ago

Workable (global search) median: 7 days open

The posting

About Us

The Otte Polo Group is a U.S.-based portfolio of service companies operating across technical support, customer experience, and third-party logistics. Our brands include Geeks on Site, Responsive Answering Service, and Phase V Fulfillment.

Our teams operate across the United States and globally, leveraging a distributed workforce to combine people, process, and technology to deliver scalable, high-quality solutions.

About the role

We are looking for an IT Systems & Automation Specialist to join our team and help keep our operational systems, integrations, automations, reporting, and telephony workflows running smoothly.

This is a hands-on role for someone who enjoys solving problems, working with technology, and finding ways to make processes more efficient. You will work closely with different teams and provide end-user support while also building, maintaining, and improving system integrations and automations.

The ideal candidate is a self-starter who can work independently, adapt quickly, communicate effectively across teams, and take ownership of technical challenges from start to finish.

Key Responsibilities

  • Provide technical and end-user support for business systems and operational tools.
  • Support and maintain platforms such as Zoho CRM, Zoho Analytics, and Zoho Flow.
  • Build, maintain, and troubleshoot integrations and automated workflows using Pipedream, Make.com, or similar platforms.
  • Create and maintain reports, dashboards, and data queries to support business decision-making.
  • Work with CRM data, workflows, and automations to improve operational processes.
  • Support and troubleshoot telephony and call-center systems, including IVR, call routing, and CCaaS platforms.
  • Troubleshoot system and integration issues and identify practical solutions.
  • Use basic SQL to query and work with data.
  • Identify opportunities to automate repetitive tasks and improve operational efficiency.
  • Leverage AI tools such as ChatGPT and Claude for research, troubleshooting, documentation, automation, and productivity.
  • Collaborate with technical and non-technical teams to understand their needs and provide effective solutions.
  • Manage multiple projects and priorities while maintaining clear communication and follow-through.
  • Document processes, solutions, and system changes as needed.

Requirements

  • 2+ years of experience in System Administration, Systems Integration, IT Systems, or a related technical field.
  • Hands-on experience supporting business systems, applications, or integrations.
  • Experience with Zoho Analytics or similar reporting/BI tools, including reports, dashboards, and data queries.
  • Experience with Zoho CRM and Zoho Flow, or similar CRM and workflow automation platforms.
  • Experience building or maintaining automations using Pipedream, Make.com, or similar tools.
  • Familiarity with telephony and call-center systems, including IVR, call routing, or CCaaS platforms.
  • Basic IT and technical troubleshooting skills.
  • Basic knowledge of SQL.
  • Experience using AI tools such as ChatGPT and/or Claude.
  • Advanced English proficiency, with strong reading and speaking skills, for daily communication with English-speaking teams.
  • Strong problem-solving skills and the ability to troubleshoot issues independently.
  • Ability to work autonomously, take initiative, and proactively identify solutions.
  • Adaptability and ability to manage multiple priorities and projects.
  • Strong cross-team communication and collaboration skills.

Preferred:

  • Experience working in a BPO, call-center, or other high-volume operational environment.

Benefits

  • 100% remote role for candidates based in Nicaragua or Peru.
  • Starting salary of $1,100 USD/month, with payments made in USD through Deel.
  • Work Schedule: 9:00 AM–5:00 PM EST, Monday through Friday, plus a half-day on the weekend.
  • Work with a collaborative, international team and gain exposure to multiple U.S. entities.
  • Opportunity to work with a diverse range of business systems, automation tools, analytics platforms, and telephony technologies.
  • Opportunity to grow within a company focused on structure, innovation, and operational excellence.
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