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Open nowPosted 167 days ago

IT Systems Engineer-End-User Support (INDIA)

Workable (global search)108,016 open roles

Where
Gurugram, HR, India
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Your applicationOpen nowIT Systems Engineer-End-User Support (INDIA)Workable (global search) · Gurugram, HR, India

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Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 167 days ago

Workable (global search) median: 7 days open

The posting

Role Overview

We are looking for a highly capable IT Systems Engineer to support and scale end-user computing and IT infrastructure onsite for our India office. You will be responsible for designing, automating and improving systems that enable a secure, high-performance environment for our company. You will also provide light, after-hours support for US users (during India business hours) as needed.

Key Responsibilities

  • Configure and deploy desktops and laptops (Windows and macOS)
  • Provide first- and second-line support for hardware, software, and access issues
  • Configure, manage, support, and troubleshoot Windows 11 and macOS environments.
  • Manage user accounts, identity, and access controls across systems
  • Lead endpoint lifecycle management, including automated provisioning, configuration, compliance, and patching using modern device management platforms.
  • Troubleshoot login, MFA, VPN, email, and access-related issues
  • Design and optimize onboarding/offboarding workflows with a strong emphasis on automation, security, and auditability
  • Oversee peripheral (including Cameras infrastructure, printers, access devices etc.) and hardware ecosystems as part of a broader end-user experience strategy.
  • Provide functional support and troubleshooting for Linux systems
  • Build and maintain automation frameworks using PowerShell, Bash, or Python to eliminate manual processes and improve operational efficiency

Networking & Infrastructure

  • Lead network troubleshooting across DNS, DHCP, VPN, and connectivity layers, with the ability to diagnose issues end-to-end across client, network, and infrastructure.
  • Oversee and improve office network infrastructure, including Wi-Fi and LAN performance and reliability.
  • Assist with firewall access and connectivity issues
  • Escalate complex issues as needed

Operational Responsibilities

  • Own delivery of reliable IT operations for the India office, with accountability for uptime, user experience, and service quality
  • Proactively monitor and improve identity and authentication systems, ensuring high reliability and rapid resolution of access-related issues
  • Manage and update tickets in the IT service management system
  • Maintain assets inventory, tracking, and documentation.
  • Ensure systems meet patching and security standards
  • Manage local IT vendor relationships, including hardware procurement, warranty replacements (e.g., Apple, Dell, Lenovo), and managing local ISPs.
  • Act as the primary liaison for third-party contractors (e.g., cabling technicians, printer maintenance, AV specialists) ensuring work meets corporate standards.
  • Collaborate with global IT teams on support and projects
  • Conduct IT orientations for new hires, ensuring a seamless Day 1 experience and educating users on IT security best practices and company policies

Requirements

  • 2–5 years of experience in IT support or systems roles
  • Hands-on experience with:
  • Windows 11 and macOS (configuration, management, troubleshooting)
  • User identity and access management concepts
  • Device management and endpoint deployment tools
  • Networking hardware and software
  • Experience with remote support tools
  • Working knowledge of scripting (e.g., PowerShell, Bash, Python)
  • Basic understanding of Linux systems
  • Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN)
  • Experience with hardware and end-user support.
  • Familiarity with enterprise firewalls, switches, and wireless environments
  • Excellent verbal and written communication skills with ability to explain technical concepts to non-technical users.

Preferred

  • Experience in a multi-office or global environment
  • Familiarity with MFA, SSO, and access control best practices
  • Experience with IT service management tools (e.g., ticketing systems)
  • Relevant certifications (Microsoft, Apple, CompTIA, Cisco etc.)

Benefits

  • Competitive compensation with a bonus tied to performance
  • Work in a collaborative, friendly environment, participate in the decision-making process for IT deployments, and have the opportunity to lead new ideas.
  • Comprehensive benefits, including healthcare and reimbursement for relevant online courses to upskill in the market
  • Weekly company-provided meals

Trexquant is an Equal Opportunity Employer

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