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Open nowPosted 76 days ago

IT (Technical Customer Support)

Workable (global search)108,016 open roles

Where
Cairo, Cairo Governorate, Egypt
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Your applicationOpen nowIT (Technical Customer Support)Workable (global search) · Cairo, Cairo Governorate, Egypt

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

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  4. CV RocketApplied on Workable (global search)'s own form.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 76 days ago

Workable (global search) median: 7 days open

The posting

  • Provide technical support to customers through phone, email, remote sessions, and online meetings.
  • Contact clients after the sales process to activate software licenses and ensure successful deployment.
  • Guide customers through software installation, configuration, and best practices to prevent common issues.
  • Troubleshoot technical problems and provide timely, effective solutions to ensure customer satisfaction.
  • Escalate requests related to additional products, upgrades, or services to the Account Manager.
  • Research technical solutions through vendor knowledge bases, documentation, and support portals.
  • Communicate directly with software vendors when advanced technical support is required.
  • Document all customer interactions, troubleshooting steps, and resolutions in the support system.
  • Maintain accurate records of support tickets, escalations, and customer feedback.
  • Monitor recurring issues and report them to the management team to improve service quality.
  • Assist in identifying customers' technical needs and provide recommendations for optimal system usage.
  • Support internal IT operations by identifying hardware and software requirements.
  • Coordinate the procurement of required IT equipment and software licenses.
  • Maintain and update the company's IT asset inventory, including hardware, software, and licenses.
  • Collaborate with Sales and Account Management teams to ensure a seamless customer experience.
  • Ensure compliance with company support procedures and service standards.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum 3 years of experience in Technical Customer Support, IT Support, or Technical Services.
  • Strong knowledge of Windows and macOS operating systems.
  • Good understanding of basic networking concepts (TCP/IP, DNS, LAN/WAN, Wi-Fi).
  • Experience troubleshooting software installation and licensing issues.
  • Ability to explain technical concepts clearly to non-technical users.
  • Strong analytical and problem-solving skills.
  • Excellent communication and customer service skills.
  • English proficiency: B1 level or above.
  • Experience using remote support tools (TeamViewer, AnyDesk, Remote Desktop, etc.) is a plus.
  • Experience with ticketing/helpdesk systems is a plus.
  • Knowledge of Autodesk products or similar engineering software is an advantage.
  • IT certifications (such as CompTIA A+, Network+, Microsoft, or similar) are a plus.
  • Strong organizational skills with excellent attention to detail.
  • Ability to prioritize tasks, manage multiple support requests, and work under pressure.
  • Team player with the ability to work independently when needed.
  • Proficiency in Microsoft Office applications and general IT administration tasks.
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