Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 23 days ago

ITSM Systems & Process Analyst

Workable (global search)109,826 open roles

Where
Prague, Czechia
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowITSM Systems & Process AnalystWorkable (global search) · Prague, Czechia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 23 days ago

Workable (global search) median: 2 days open

The posting

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customers' IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

As an ITSM Systems Analyst, you will be responsible for supporting, maintaining, and continuously improving the IT Service Management platform and related processes. You will work closely with internal teams, business stakeholders, and external partners to ensure the ITSM environment remains reliable, effective, and aligned with organizational requirements.

Your responsibilities will include:

  • Manage and support the daily operation of the ITSM platform, ensuring system availability, performance, usability, and data accuracy.
  • Gather and evaluate business and IT requirements and translate them into suitable platform configurations, workflows, and process improvements.
  • Configure and maintain ITSM workflows, service catalog items, self-service portal functionality, and other platform components.
  • Support the implementation of new ITSM functionalities and system enhancements in line with business priorities, internal standards, and the platform roadmap.
  • Coordinate and execute functional testing, Quality Control activities, and User Acceptance Testing for system changes and releases.
  • Investigate and resolve ITSM-related incidents, service requests, and system defects, including root cause analysis where required.
  • Create and maintain documentation related to ITSM processes, configurations, procedures, and system changes.
  • Ensure that the ITSM platform and self-service portal accurately represent current IT services, processes, and organizational structures.
  • Support users through training, guidance, documentation, and other activities aimed at improving platform adoption and effective usage.
  • Cooperate with ITSM vendors, implementation partners, and other external providers, coordinating requirements, priorities, issues, and deliverables.
  • Identify opportunities to improve existing ITSM processes and platform capabilities and support their implementation.

Requirements

Must have

  • Proven professional experience working within an IT Service Management environment, including hands-on responsibility for an ITSM platform or system.
  • Experience with ITSM platform configuration, customization, maintenance, and upgrades.
  • Strong analytical and problem-solving skills, with the ability to understand business and operational requirements and convert them into system and process solutions.
  • Practical knowledge of key ITSM processes, including Incident Management, Request Management, Change Management, Knowledge Management, and Service Catalog Management.
  • Experience working within complex IT environments involving multiple stakeholders, including IT teams, business users, and external service providers.
  • Ability to work independently, manage multiple priorities, and take ownership of assigned responsibilities and platform outcomes.
  • Strong documentation skills and attention to detail.
  • Fluent English, both written and spoken.

Nice to have

  • ITIL 4 Foundation certification or higher.
  • Previous experience working within regulated or compliance-driven environments, such as pharmaceutical, life sciences, or GxP.
  • Experience with self-service portal configuration, customization, and user experience improvements.
  • Familiarity with Agile, iterative, or similar delivery methodologies.

Benefits

  • Broad range of activities, tasks, and projects
  • Flexible working conditions
  • Paid sick days
  • Vouchers (B-day voucher, wedding, and new born surprise)
  • Contributions to wellness programs (multisport card)
  • Fishing for Friends program – our referral program
  • Further development and professional advancement
  • Friendly and international working environment
  • Company-sponsored events
  • Competitive salary and various benefits

Is IT in your DNA?

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.