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Open nowPosted 165 days ago

日英バイリンガル カスタマーサポートスペシャリスト

Workable (global search)109,826 open roles

Where
Tokyo, Japan
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Your applicationOpen now日英バイリンガル カスタマーサポートスペシャリストWorkable (global search) · Tokyo, Japan

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 165 days ago

Workable (global search) median: 2 days open

The posting

Job Title: 日英バイリンガル カスタマーサポートスペシャリスト

Project: Smart Home Products Job Type: Full-time Work Setup: Remote Working Hours: Monday to Friday, 9:00 AM – 6:00 PM (Japan Time)

Job Overview We are seeking a Japanese-English Customer Support Specialist to provide remote support for smart home products. The ideal candidate will assist customers with a variety of inquiries and technical issues, ensuring a high level of satisfaction.

Key Responsibilities - Handle customer inquiries through phone calls, email, live chat, and ticketing systems. - Support customers with questions related to products, orders, accounts, and after-sales services. - Provide basic troubleshooting for smart home products, including smart locks, cameras, and network devices. - Escalate complex technical issues to the appropriate teams when necessary. - Accurately record customer issues and resolutions in the support system.

Requirements - Professional or near-fluent proficiency in Japanese, both written and spoken. - Proficiency in English for internal communication. - Minimum of 2 years of customer service experience. - Technical support experience is preferred. - Familiarity with smart home products such as smart locks, cameras, routers, or similar devices is a plus. - Ability to work independently in a remote environment.

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