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Open nowPosted 4 hours ago

Στελέχος Διαχείρισης Γραπτών Αιτημάτων Πελατών

Workable (global search)106,866 open roles

Where
Thessaloniki, Central Macedonia, Greece
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Your applicationOpen nowΣτελέχος Διαχείρισης Γραπτών Αιτημάτων ΠελατώνWorkable (global search) · Thessaloniki, Central Macedonia, Greece

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.5% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 4 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 8.5%7 days
  4. 15.4%14 days
  5. 34.1%30 days
This job: posted 4 hours ago

Workable (global search) median: 4 days open

The posting

Η εταιρεία MFP, μέλος του Ομίλου Mellon Group αναζητά για λογαριασμό μεγάλου Χρηματοπιστωτικού Οργανισμού, έναν/μία επικοινωνιακό και οργανωτικό επαγγελματία για τη στελέχωση της ομάδας Εξυπηρέτησης Πελατών, με αποκλειστικό αντικείμενο τη Διαχείριση Γραπτών Αιτημάτων.

Κύριες Αρμοδιότητες :

  • Διαχείριση και απάντηση σε καθημερινά γραπτά αιτήματα πελατών με επαγγελματισμό και συνέπεια.
  • Επίλυση αποριών που αφορούν προϊόντα, υπηρεσίες, παραγγελίες και λογαριασμούς.
  • Καταγραφή και ταξινόμηση των αιτημάτων στο σύστημα CRM της εταιρείας.
  • Συνεργασία με άλλα τμήματα για την επίλυση πιο σύνθετων ζητημάτων.
  • Διατήρηση υψηλού επιπέδου ικανοποίησης των πελατών σύμφωνα με τα πρότυπα της εταιρείας.

Requirements

  • Άριστη χρήση της ελληνικής γλώσσας (ορθογραφία, σύνταξη και διατύπωση).
  • Πολύ καλή γνώση της αγγλικής γλώσσας.
  • Ευχέρεια στη χρήση ηλεκτρονικών υπολογιστών και γρήγορη πληκτρολόγηση.
  • Εμπειρία σε αντίστοιχη θέση γραπτής εξυπηρέτησης πελατών (Ticketing systems, Live Chat) θα θεωρηθεί επιπλέον προσόν.
  • Ανπτυγμένη ικανότητα ενσυναίσθησης, υπομονής και πελατοκεντρικής αντίληψης.
  • Ικανότητα αποτελεσματικής διαχείρισης χρόνου και εργασίας υπό πίεση.

Benefits

  • Ανταγωνιστικό πακέτο αποδοχών και ασφάλιση.
  • Συνεχή εκπαίδευση και υποστήριξη από έμπειρα στελέχη.
  • Σύγχρονο και ευχάριστο περιβάλλον εργασίας.
  • Προοπτικές επαγγελματικής εξέλιξης σε έναν δυναμικά αναπτυσσόμενο κλάδο.
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    The review screen in CV Rocket: how each CV was read, round by round.

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3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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