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Open nowPosted 17 days ago

Junior CS Agent

Workable (global search)107,990 open roles

Where
Athens, Attica, Greece
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Your applicationOpen nowJunior CS AgentWorkable (global search) · Athens, Attica, Greece

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 17 days ago

Workable (global search) median: 6 days open

The posting

About us

Stoiximan, founded in 2012, is the leading online sports betting and gaming provider in Greece and Cyprus. The company is dedicated to evolving the gaming experience while ensuring entertainment is safe and responsible, with Responsible Gaming at the core of its mission, supported by strict policies and innovative tools. Stoiximan maintains a broad sponsorship program, fostering strong ties with sports culture. Partnerships include Olympiacos FC, Olympiacos SFP, PAOK BC, PAOK AC, APOEL, Apollon Limassol, the Legends 2004 team, as well as major competitions such as the Stoiximan Super League, Stoiximan GBL, and the Cyprus League by Stoiximan. The company is also an Official Sponsor of the UEFA Europa League and UEFA Conference League, and supports national teams, Olympic champions, and Greek athletics through its cooperation with SEGAS and the Stoiximan Panhellenic Athletics Championships.

Since inception, Stoiximan has shown strong commitment to social responsibility through initiatives like Iroes, Young Heroes, Wheels of Change, and Empower Forward, creating impact and building a better future. Let's start with the role

It is all about communication. The Customer Service department suggests the primary touchpoint for our customers who want to communicate with us. As a CS Agent, you will be responsible for handling all communications and assisting our customers with inquiries and issues they may face. Our Customer Service team is the front line of our services and one of our greatest strengths. If you want to join our #oneteam this is what you should know about the role.

As a Junior CS Agent you will:

  • Receive customer questions, complaints, and comments and be responsible for the quick and efficient response to the customer via multiple communication channels;
  • Act as the first line of defense and escalation, for all customer issues and inquiries;
  • Build sustainable relationships and trust with customers through open and interactive communication;
  • Τreat customers with respect, following the company policies and procedures, ensuring that customers are satisfied with the solution/answer provided;
  • Communicate internally with other departments, following up on pending issues related to customer's requests.

Based on your unique skills & experience you will have the option to focus in one of the following:

  • Written communication: Live-chat, email, and social media
  • Inbound Call Center: Phone communication

Requirements

What you'll bring

  • Great communication skills;
  • Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions and responding appropriately;
  • Service Orientation: Actively looking for ways to help customers;
  • Good PC skills and MS Office / G Suite;
  • Fluent knowledge of the Greek language and good command of English;
  • Previous experience in online CS will be considered a plus;
  • Availability to work in shifts (24/7), including weekends and holidays.

Benefits

Stoiximan Perks

  • 🕒 Hybrid flexibility – work your way
  • 💰 Competitive pay & annual bonus – rewarding great performance
  • 🩺 Comprehensive health & life insurance – for you and your loved ones
  • 💼 Private pension plan – investing in your future
  • 👶 Nursery/childcare voucher – supporting working parents
  • 🍽️ Monthly lunch allowance – enjoy good food on us
  • 🏃‍♂️ Onboarding buddy – because starting strong matters
  • 📖 Access to Udemy & ongoing learning – keep growing your skills
  • 🤝 360° peer feedback – real insights, real growth
  • 💪 Wellbeing perks – gym discounts, nutrition sessions & more
  • 🍏 Fresh fruit, always – stay energized throughout the day
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