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Open nowPosted 69 days ago

Junior Network & VoIP Support

Workable (global search)108,016 open roles

Where
Angeles, Pampanga, Philippines
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Your applicationOpen nowJunior Network & VoIP SupportWorkable (global search) · Angeles, Pampanga, Philippines

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 69 days ago

Workable (global search) median: 7 days open

The posting

About Vivant

Vivant is a fast-growing U.S.-based Managed Services Provider (MSP) delivering enterprise-grade connectivity, networking, VoIP, and managed IT solutions to multi-location businesses across the United States.

We operate in a high-performance, fast-paced environment where uptime, accountability, and customer experience matter.

We are building a world-class Philippine support team and are looking for driven, technical, and customer-focused engineers who want real ownership and real growth.

THIS IS AN ONSITE-ONLY ROLE IN PAMPANGA. NO REMOTE OR HYBRID WORK AVAILABLE.

Role Overview

As a Level 1 Network & VoIP Support Engineer, you will be the first line of defense for customer technical issues across networking, VoIP, and managed connectivity services.

You will own support tickets end-to-end—troubleshooting issues, responding to alerts, coordinating field technicians, and ensuring customer environments stay online.

This is not a basic call center role. This is a hands-on technical support position inside a real MSP/NOC environment.

What You’ll Do

Customer & Technical Support

  • Act as first point of contact via phone, email, chat, and ticketing system
  • Own, update, and resolve support tickets end-to-end
  • Provide clear, professional, and timely customer updates
  • Meet response and resolution SLAs

Troubleshooting (Real MSP Environment)

You will support and troubleshoot:

  • Internet connectivity and WAN outages
  • ISP degradation and circuit issues
  • VoIP / SIP / RTP / PBX call issues
  • Call quality, registration, and audio problems
  • LTE failover (Cradlepoint devices)
  • UniFi switches, gateways, and access points
  • Grandstream VoIP phones and devices
  • General LAN/WAN networking issues

Monitoring & Escalation

  • Monitor alerts, dashboards, and ticket queues
  • Prioritize outages and customer-impacting incidents immediately
  • Escalate to Level 2, vendors, carriers, or engineering teams when needed
  • Maintain ownership of issues until fully resolved or reassigned
  • Track escalations through completion

Provisioning & Configuration

  • Provision and support UniFi networking equipment
  • Configure VoIP users, extensions, call routing, and PBX systems
  • Support Grandstream devices and Cradlepoint LTE failover setups

Field Coordination

  • Create scopes of work for onsite technicians
  • Coordinate Field Nation dispatches and installations
  • Validate job completion and documentation accuracy

Process & Documentation

  • Follow SOPs and technical Knowledge Base articles
  • Document troubleshooting steps clearly and consistently
  • Participate in training, huddles, and continuous learning
  • Stay productive during downtime through upskilling and documentation review

Requirements

  • At least 5+ year of experience in Technical Support, Help Desk Support, NOC, MSP, ISP in a telecommunications environment
  • Strong English communication skills (spoken and written)
  • Experience providing customer support via phone, email, and chat

Basic networking knowledge:

  • TCP/IP, DNS, DHCP
  • VLANs, NAT, WAN/LAN
  • PoE fundamentals
  • Basic VoIP knowledge (SIP, RTP)
  • Structured troubleshooting mindset
  • Willingness to work rotating shifts, weekends, and holidays

Nice to Have (Big Plus)

  • MSP / ISP / NOC experience
  • UniFi networking experience
  • Cradlepoint LTE devices
  • Grandstream VoIP systems
  • PBX administration experience
  • Field Nation experience
  • Ticketing tools (ConnectWise, Halo, Zendesk, etc.)

Certifications (Bonus)

  • CompTIA Network+
  • CCNA
  • JNCIA
  • Other networking / VoIP certifications

Benefits

Schedule:

  • Work hours aligned with the U.S. Central time zone

Work Set-up: On-site

  • Office Location - Angeles, Pampanga
  • Relocation package available for qualified hire

Compensation:

  • Monthly Salary: PHP 35,000 – PHP 50,000/month
  • Determining Factors: Final offer depends on technical expertise, years of relevant experience, and specific skills.

Join Vivant and level up your career!

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